Find & Apply For Customer Service Representative Jobs in Longwood, Florida

Concentrix is seeking a Customer Service Associate to support global clients in the professional, scientific, and technical services sector. In this role, you'll handle inbound calls, chats, and emails, resolve customer questions, process requests, and document each interaction accurately in CRM tools. You'll follow defined workflows, meet quality and productivity targets, and use digital systems and knowledge bases to find solutions. Working in a collaborative, inclusive environment, you'll receive training, coaching, and opportunities to grow your skills in customer experience, technology, and analytics. Responsibilities Handle inbound calls, chats, and emails from customers for global client accounts Resolve product, service, and account inquiries using knowledge bases and standard procedures Accurately document interactions and outcomes in CRM and ticketing systems Meet or exceed performance metrics including quality, productivity, and customer satisfaction Follow workflows, scripts, and compliance guidelines to ensure consistent CX delivery Escalate complex or unresolved issues to appropriate teams with clear documentation Collaborate with supervisors and peers to share feedback and improve processes Participate in training and coaching to build product, system, and soft skills Required Skills Customer support Call center operations CRM software Ticketing systems Data entry Knowledge base navigation Email and chat communication De-escalation techniques Performance metrics (CSAT, AHT) Basic technical troubleshooting