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Call Center Representative (Bilingual Required)

MTM LLC - 4.6

Miami Lakes, FL Job Details Full-time $50,000 - $55,000 a year 1 hour ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Bilingual Professional networking Customer communication Proposal writing Office management Process management Full Job Description Job Overview

• MUST BE BILINGUAL

• The Jr.

Sales Assistant role is designed to be a resource for key sales associates. This position requires learning and understanding of the company product offering and quoting system, as well as interaction with a wide variety of builders, contractors, homeowners and architects. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting sales associates in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

• MUST BE BILINGUAL

• Essential

RESPONSIBILITIES

include the following. Other duties may be assigned. Administers, verifies, and submits accurate product orders by communicating with Senior Sales Assistants and customers, and having sound knowledge of products, systems, and procedures Prepare activities reports using required systems and software for the needs of management Uses the Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Assistant or Customer Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer Assists Senior Sales Assistant(s) in calling and following up on leads, processing customer requests for service or changing orders, communicating the company offering to customers and maintaining accurate documentation of such communication Understands and utilizes all necessary software (PQM, MSOffice, Salesforce, etc.) by continually learning through experience and training Meets company safety requirements by keeping the work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

• Analyzes and organizes office operations and workflow through periodic audits and management feedback
• Promote and facilitate continuous improvement activities in the department
• Assist in building and maintaining strong customer relationships
• Point of contact after the sale to field any follow-up questions
• Manage recovery process for shortages and damaged products by facilitating ordering parts and/or scheduling service appointments as needed
• Handle Architectural Services (PAS) requests as needed
• Facilitate sample delivering/pick-up
• Occasionally work variable, non-traditional hours
• May require representation of company as needed at company sponsored events, and/or builder home shows
• May require showroom coverage of showrooms

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Assistant in the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person