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Veterinary Customer Service Representative (CSR) -

Part-Time Weekends Veterinary Emergency Center of East Volusia Location:

South Daytona, FL Pay:

$18.00-$22.00 per hour, based on experience

Job Type:

Part-Time Schedule:

Saturday and Sunday, 5:00 PM - 3:00 AM (20 hours per week) The Veterinary Emergency Center of East Volusia is seeking an experienced, compassionate, and dependable Veterinary Customer Service Representative (CSR) to join our emergency veterinary team. We are looking for an outgoing, friendly, and motivated individual who enjoys working with people and animals and thrives in a fast-paced environment. Our front-end team plays an essential role in patient care, client communication, and the overall efficiency of our emergency hospital. This position requires someone who can remain calm under pressure, recognize potentially critical situations, multitask effectively, and provide exceptional customer service, even during our busiest shifts. This is a part-time weekend position with a consistent Saturday and Sunday schedule. Additional shifts may occasionally be available during the week for those interested in picking up extra hours. Responsibilities Greet clients and patients in a friendly, compassionate, and professional manner. Complete patient check-in, registration, and necessary paperwork accurately and efficiently. Recognize signs of potentially critical or emergent patients and promptly alert the medical team to ensure timely triage. Safely handle and transport patients, including dogs, cats, birds, rabbits, and other exotic pets, to the treatment area for triage. Answer and manage a multi-line phone system while maintaining professional and courteous communication. Communicate with clients regarding wait times, hospital procedures, estimates, and general questions. Process invoices, collect payments, and maintain accurate patient and client records. Utilize ezyVet practice management software for patient registration, billing, and medical records. Perform general administrative duties, including email correspondence, data entry, and client communications. Work closely with veterinarians, technicians, and fellow team members to maintain an efficient workflow. Maintain a clean, organized, and welcoming reception area. Provide compassionate support to clients during stressful and emotionally difficult situations. Qualifications & Requirements Minimum 6-12 months of veterinary hospital experience required. Previous emergency veterinary experience strongly preferred but not required. Experience with ezyVet software is a plus. Knowledge of basic veterinary terminology and common emergency presentations. Experience safely handling dogs, cats, and other small animals. Ability to recognize potentially urgent medical situations and communicate concerns immediately to the medical team. Excellent communication, interpersonal, and customer service skills. Friendly, outgoing, compassionate, and professional demeanor. Ability to multitask, prioritize responsibilities, and remain composed in a busy, high-pressure environment. Strong computer skills, including email, data entry, and general office applications. Ability to work independently while also being a dependable and supportive team member. Strong attention to detail, organizational skills, and a willingness to learn. Schedule & Reliability Expectations This position is specifically for Saturday and Sunday, 5:00 PM to 3:00 AM , with approximately 20 scheduled hours per week. We are seeking someone who is genuinely interested in a consistent, long-term, part-time position and can reliably commit to the required weekend schedule. Dependability, punctuality, and consistent attendance are essential. As an emergency veterinary hospital, our team relies on every scheduled employee to help provide continuous care to our patients and clients. Additional weekday shifts may occasionally be available but are not guaranteed. Compensation & Benefits Competitive pay of $18.00-$22.00 per hour, based on experience. Employer-provided uniforms. Health insurance stipend. Consistent part-time weekend schedule. Opportunities to pick up additional shifts when available. Collaborative, team-oriented veterinary environment. Opportunity to gain valuable experience in emergency and critical care veterinary medicine. Join Our Team! If you are an experienced veterinary professional who enjoys client interaction, understands the importance of compassionate patient care, and can remain organized and efficient in a busy emergency environment, we would love to hear from you! We are looking for someone who takes pride in their work, values teamwork, and is committed to being a reliable member of our hospital. Apply today to join the Veterinary Emergency Center of East Volusia!

Pay:

$18.00 - $22.00 per hour Expected hours: 20.0 per week

Benefits:

Employee discount Uniform allowance

Work Location:

In person