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Customer Support
Customer Service Representative
Winter Garden, FL

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Lilly Pups LLC

Customer Service Representative (Luxury grooming boutique)

Entry-Level JobVerifiedNo experience needed
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Job Description

Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our vibrant team! In this role, you will be the frontline ambassador for our company, providing exceptional support to clients and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude, strong communication skills, and organizational prowess will drive customer satisfaction and foster lasting relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients' experiences. Responsibilities Respond promptly and courteously to customer inquiries via phone, email, and in person using multi-line phone systems. Manage client accounts and provide support using productivity software. Maintain accurate records through data entry, filing, and updating customer information in databases. Handle front desk duties, including greeting visitors, managing appointments, and overseeing office management tasks. Assist with calendar management and scheduling to ensure smooth daily operations. Provide technical support related to office equipment and basic computer troubleshooting to ensure seamless workflow. Proofread communications for clarity and professionalism while maintaining excellent phone etiquette and organizational skills. Maintain a clean, sanitary, organized, and welcoming environment throughout the facility at all times. Perform routine cleaning duties throughout each shift, including sweeping, vacuuming, mopping, wiping surfaces, and promptly removing pet hair and debris. Clean and sanitize work areas, equipment, kennels , common areas, and other designated spaces according to company standards. Regularly monitor the facility for cleanliness, odors, spills, pet accidents, or other conditions requiring immediate attention. Skills Strong computer literacy with experience in data entry, filing, and office management. Excellent communication skills, both verbal and written, with the ability to handle phone communication professionally. Bilingual abilities are highly valued to serve diverse client needs effectively. Demonstrated clerical experience with a focus on customer service, front desk operations, and administrative tasks. Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment. Experience with office equipment management, calendar coordination, and time management strategies. Join us to be part of a supportive team that values your skills and dedication! This role offers an engaging environment where your organizational talents and customer service expertise will shine while contributing directly to our company's success.
Pay:
From $15.00 per hour Expected hours: 20.0 - 25.0 per week
Benefits:
Flexible schedule
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Dental Insurance