Find & Apply For Customer Service Representative Jobs in Winter Haven, Florida

Overview We are seeking a dedicated Insurance Client Services Coordinator to join our team. In this role, you will serve as a vital point of contact for our clients, ensuring their insurance needs are met with professionalism and efficiency. Your primary focus will be on client communication, delivering exceptional customer service, and resolving inquiries or issues promptly. This position offers an opportunity to work in a dynamic environment where your problem-solving skills and internal communication abilities will directly contribute to client satisfaction and retention. Responsibilities Act as the main liaison between clients and the company, maintaining clear and professional communication channels. Address client inquiries related to insurance policies, coverage options, claims, and billing with accuracy and courtesy. Provide excellent customer service by understanding client needs and offering appropriate solutions or guidance. Resolve customer service problems efficiently, ensuring clients feel valued and supported throughout their experience. Collaborate with internal teams to coordinate information flow and ensure client requests are handled promptly. Maintain detailed records of client interactions and transactions for future reference and quality assurance purposes. Assist in the onboarding of new clients by explaining policy details and answering initial questions. Requirements Proven experience in customer service or client support roles, preferably within the insurance industry. Strong communication skills, both verbal and written, with an emphasis on active listening and clear articulation. Excellent problem-solving abilities to address client concerns effectively and efficiently. Ability to manage multiple tasks simultaneously while maintaining attention to detail. Proficiency in using customer relationship management (CRM) software or similar tools is preferred. A professional demeanor with a focus on delivering exceptional client experiences. Ability to work collaboratively within a team environment and communicate internally to resolve issues swiftly. Join us as an Insurance Client Services Coordinator to play a key role in delivering outstanding service that builds trust and long-term relationships with our clients.

Pay:

$24.60 - $29.60 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person