Find & Apply For Customer Service Representative Jobs in Fairburn, Georgia

Description Animal Medical Clinic of Fairburn has a new opportunity for a full-time Veterinary Customer Service Representative!

Job Summary:

As a Customer Service Representative at Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, you will be instrumental in delivering exceptional care to our clients and their pets. We seek a passionate individual with strong attention to detail to build lasting relationships, manage appointments, and advocate for the well-being of our patients.

Job Duties:

Greet clients warmly and professionally, creating a welcoming experience for clients and patients. Answer calls efficiently while delivering a friendly and positive client experience. Schedule appointments and maintain an efficient daily workflow. Prepare and organize upcoming appointments and procedures. Scan, upload, and maintain accurate patient records and documentation. Discuss treatment estimates, fees, and payment options while supporting hospital financial policies. Educate clients on preventive care and treatment plans. Respond appropriately and calmly to urgent or emergency situations. Ensure client and patient comfort during visits, providing updates and communicating delays as needed. Collaborate closely with veterinarians and technicians to deliver exceptional patient care and client service. Process financial transactions accurately and efficiently. Manage client communications through email, text messaging, and other online platforms. Process online prescription requests and coordinate with pharmacies to ensure timely patient care. Relay client messages to doctors and communicate responses promptly and accurately. Maintain a high level of organization, attention to detail, and professionalism in a fast-paced environment.

Job Requirements:

Passion for providing exceptional care to both pets and their owners. Friendly, professional, and customer-focused demeanor. Positive attitude with a willingness to learn and help wherever needed. Strong attention to detail and commitment to accuracy. Excellent interpersonal and relationship-building skills, both in person and over the phone. Ability to create a personalized client experience by remembering client and patient details whenever possible. Strong teamwork skills and a commitment to supporting colleagues in a collaborative environment. Ability to remain calm, compassionate, and professional in fast-paced or stressful situations. Highly organized with the ability to prioritize tasks and multitask effectively. Proficient with computers and comfortable learning new software and technology. Dependable, punctual, and committed to maintaining a consistent work schedule. Previous veterinary customer service experience is preferred but not required.

Benefits Include:

Health Insurance, Dental Insurance, Vision Insurance 401(k) 100% Paid Parental leave Paid Purrental Leave (when you adopt a new pet) Short- & Long-Term Disability Supplemental Benefits Health Savings Accounts Flexible Spending Accounts Holiday pay Paid Time Off Employee Assistance Program Generous Pet discounts Uniforms provided and much more! Compensation negotiable based on experience with a hourly pay rate starting at $15 - $17 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience We look forward to hearing from you, apply today!!