Find & Apply For Customer Service Representative Jobs in Dubuque, Iowa

Honkamp Payroll, LLC, based in Dubuque, Iowa, is a growing, full-service payroll and human capital management company. We provide essential services to businesses across various industries and regions, offering tailored solutions to meet client-specific needs. Our mission is to be a reliable behind-the-scenes partner, enabling clients to focus on growth and future goals. Honkamp Payroll specializes in delivering premium services that streamline operations and help organizations thrive. We are looking for a dynamic Client Service Specialist to join our team. Role Description This is a full-time on site or remote role. The Client Service Specialist III is responsible for providing exceptional customer service by responding to client inquiries, supporting UKG module builds or changes, accurately processing basic to complex payrolls, and collaborating with other departments. This role requires a high level of attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Support client relationships and provide excellent client service to build trust by advising and assisting clients with the UKG Ready Payroll software across all modules in a supportive, friendly, and professional manner. Answer calls from clients in a professional, positive, and timely manner, providing clear and accurate information. Resolve any client inquiries or issues from basic to complex timely and efficiently. Complete work with the highest level of accountability, accuracy, and ethics Maintain total confidentiality with client payroll information. Process payrolls on time for clients of any type from basic to complex, accurately entering timesheet data, ensuring accuracy, complying with client specifications, company policies, and regulatory guidelines. Ensure client payrolls are delivered accurately and on time including printing checks or deposit statements, remitting child support or garnishments, new hire reporting and third-party vendor payments. Complete data entry, data extraction, and report generation tasks accurately and timely. Provide cross module mentoring and training of coworkers, clients or other internal colleagues. Collaborate with other departments and management on client issue escalation or special projects as assigned. Document all communications, maintain detailed records of client interactions, and payroll processing activities. Stay updated on the basics of payroll processing regulations and best practices, communicating updates to others clearly, concisely, and timely. Maintain familiarity with payroll laws, regulations, and software updates to ensure compliance, and provide accurate information to clients. Support implementation team with client builds across modules of the UKG Ready platform. Use UKG Ready payroll software and various software packages (such as Excel, Salesforce, Adobe, etc.) to manage data effectively and efficiently. Resolve discrepancies and ensure smooth payroll proces...