Find & Apply For Customer Service Representative Jobs in Webster City, Iowa

Purpose of Position The Bilingual Customer Service Representative (CSR) serves as a frontline ambassador of WCF Financial Bank by providing exceptional customer service in both English and Spanish. This role provides personal banking assistance, supports teller and back-office operations, and ensures that every customer interaction reflects the Bank's commitment to outstanding service and financial integrity. Primary Responsibilities Customer Service and Personal Banking Provide bilingual translation and interpretation support for all bank departments as needed. Assist customers with account inquiries, maintenance, and problem resolution. Engage customers to identify additional financial needs and recommend appropriate products. Open new accounts, including: Checking and Savings Account Certificates of Deposit (CDs) Individual Retirement Accounts (IRAs) Business Accounts (Checking, Savings, CDs) Provide referrals to the loan department. Assist with digital banking questions, fraud investigations, and wire transfers. Order checks and handle foreign currency requests. Support receptionist duties by answering phones and assisting callers. Teller Operations Accurately process deposits, withdrawals, transfers, and check cashing. Assist with CD renewals/redemptions and U.S. Treasury Savings Bond redemptions. Balance teller drawer, cash recyclers (TCR), ATM, and vault daily. Process ATM and Night Depository transactions. Back-Office Support Perform account reconciliations and exception item processing. Manage bank cash ordering and deposits. Conduct account research and maintenance check-backs. Review and monitor reports. Assist with special projects as assigned. Compliance and Training Complete required annual training on time. Uphold and enforce all company policies and procedures. Follow directives established by management and the Board of Directors. Support organizational and departmental objectives. Skills and Competencies Fluency in both English and Spanish, including verbal and written communication. Enthusiasm, sound judgment, and problem-solving skills. Commitment to delivering exceptional customer service. Effective verbal, written, and mathematical skills. Proficiency with basic computer functions. Ability to multi-task and prioritize effectively. Adaptability to change, including adoption of new technologies. Ability to maintain confidentiality. Positive attitude and team-oriented mindset. Qualifications/Requirements

• High School diploma or equivalent. Associate's degree preferred.
• Prior banking experience preferred but not required.
• Prior customer service experience strongly preferred.

Schedule Bank hours:

Monday-Friday:

8:00 AM - 5:00 PM Saturday (Drive-through only): 9:00 AM - 12:00

PM Note:

Monday-Friday shifts include a one-hour unpaid lunch.

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person