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Customer Service Representative
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Job Description
Customer Service Representative at CRG Customer Service Representative at CRG in Windsor Heights, Iowa Posted in 13 days ago.
Type:
full-time Customer Service Representative Our client, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team! This person will be responsible for supporting global customers with daily freight and transportation solutions. This role partners with customers, business partners, and carriers to ensure service commitments are met and issues are resolved efficiently. The ideal candidate is highly organized, skilled at multitasking, and able to manage multiple priorities while delivering responsive, solutions-focused customer service.
Opportunity:
26-week contract
Schedule:
Monday - Friday 8am-5pm
Location:
Clive, Iowa Payrate:
$20-$24/hour
Responsibilities:
Assist customers and business partners via email with occasional telephone use Field customer inquiries in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor open orders that require scheduled transportation Data retrieval and entry into our TMS for missing shipment statuses Process changes or cancellations to delivery orders
Qualifications:
1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues. Experience with Microsoft Office (Word, Excel, & Outlook) High school diploma or equivalent Knowledge or experience within either Transportation or Warehousing Industries preferred Strong customer service skills with the drive to resolve issues
Category Code:
JN003 #LI-BL1 #
LI-Onsite SeniorityLevel:
Associate