Find & Apply For Customer Service Representative Jobs in Sandpoint, Idaho

Overview We are seeking a dedicated and dynamic Client Experience Specialist to join our team at Glow Aesthetic & Wellness. In this role, you will serve as the primary point of contact for clients, ensuring their experience is seamless, personalized, and exceeds expectations. Your expertise in client relationship management, combined with your strong communication skills and technical proficiency, will be instrumental in fostering long-term relationships and supporting the growth of our wellness services. This position offers an exciting opportunity to contribute to a vibrant, client-focused environment where innovation and exceptional service are at the forefront. Duties Manage client accounts through comprehensive customer relationship management (CRM) systems, ensuring accurate data entry and timely updates. Serve as a liaison between clients and internal teams to coordinate service delivery, appointments, and follow-up communications. Utilize Salesforce Cloud and other order processing tools to track client interactions, preferences, and service history for personalized engagement. Collaborate cross-functionally with sales, marketing, and operational teams to develop strategies that enhance client satisfaction and retention. Provide exceptional customer service by addressing inquiries, resolving issues promptly, and offering tailored solutions based on client needs. Analyze customer data to identify trends, opportunities for upselling or cross-selling services, and support data-driven decision making. Assist in managing client onboarding processes, including explaining service options, scheduling appointments, and ensuring a smooth experience from initial contact through post-service follow-up. Skills Strong project management skills with the ability to coordinate multiple tasks efficiently in a fast-paced environment. Proficiency with Salesforce CRM systems (including Salesforce Cloud) and familiarity with SaaS (Software as a Service) platforms for customer engagement. Excellent communication skills—both written and verbal—to effectively interact with clients and internal teams. Demonstrated ability in customer service problem-solving and relationship management to foster trust and loyalty. Experience with Microsoft Office Suite for documentation, reporting, and communication purposes. Knowledge of order processing tools and customer account management practices to streamline operations. Analytical skills to interpret data insights for improving client experiences and supporting strategic initiatives. Join us at Glow Aesthetic & Wellness as we elevate the client journey through innovative service delivery and unwavering commitment to excellence!

Pay:

$17.50 - $20.00 per hour Expected hours: 28.0 per week

Work Location:

In person