Find & Apply For Customer Service Representative Jobs in Benton, Illinois

Job Overview Join our dynamic team as a Licensed Insurance Customer Service Representative and become the vital link between clients and their insurance needs! In this energetic role, you will provide exceptional customer support, assist clients with policy inquiries, and ensure smooth communication through multiple channels. Your expertise will help clients navigate their insurance options confidently while maintaining high standards of professionalism and efficiency. This position offers an exciting opportunity to make a positive impact in a fast-paced, client-focused environment where your skills in communication, organization, and insurance knowledge truly shine. Responsibilities Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills to address client inquiries and resolve issues promptly Assist clients with policy information, billing questions, claims processing, and coverage options while ensuring clarity and transparency Support sales efforts by identifying client needs, explaining product features, and guiding customers toward suitable insurance solutions Maintain accurate records of client interactions through data entry and computer systems using Microsoft Office tools and specialized insurance software Provide exceptional customer service by listening actively, solving problems efficiently, and delivering personalized client experiences Manage multiple tasks simultaneously, including typing reports, updating client files, and processing transactions such as cash handling when necessary Collaborate with team members in a call center environment to meet service goals and improve overall customer satisfaction Requirements Valid license as an Insurance Customer Service Representative Proven experience in customer support or call center roles, preferably within the insurance industry or related fields Excellent communication skills—both written and verbal—with a focus on clarity, professionalism, and active listening Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with computer systems used for data entry and client management Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting Experience with outbound calling, customer service problem-solving, and phone etiquette to foster positive client relationships Ability to handle sensitive information discreetly while maintaining confidentiality and compliance with industry regulations Join us today to be part of a vibrant team dedicated to delivering outstanding client service! Your enthusiasm for helping others combined with your technical proficiency will drive success in this rewarding role. We value energetic professionals who thrive on making a difference every day!

Pay:

$25.00 - $35.00 per hour Expected hours: 7.0 - 8.0 per week

Benefits:

401(k) matching Health insurance On-the-job training Paid time off

Work Location:

In person