Find & Apply For Customer Service Representative Jobs in Elwood, Illinois

R&M Trucking Co. is a family owned and operated company that has proudly served the local air and ocean freight forwarding, as well as common carrier LTL service industry for the past 45 years! R&M's main office is located in Bensenville (IL), as well as an intermodal terminal located in Elwood (IL). Positions available at both offices for Intermodal Customer Service Representative (CSR).

Job Responsibilities:

Intermodal CSR Promptly respond to customer inquiries by phone​ and email. Including but not limited to; schedule pickups and deliveries, provide status updates, advise of any delays or complications. Data entry of order​ information for billing/accounting team. ​Update dispatch team of any pertinent information that must be communicated to our company drivers or owner operators, such as specialty freight, or lock-out times. Handle and resolve customer ​concerns. Maintain strong relationships with existing customer base. Required Skills & Qualifications 2 years experience with ​ international containers and intermodal trucking. ​2 years experience as a customer service representative. Understanding and knowledge of Chicagoland railyards, depots and steamship lines. Understanding and knowledge of the transportation industry. Excellent written and oral communication. Great problem solving skills. Outgoing and confident in professional settings. Professionalism, patience, and "people-first" attitude. ​Ability to work with MS Office and​ other data programs​. High school diploma required. Associate's Degree preferred. Schedule & Overtime Monday-Friday, start time​ ​t​o be discussed anywhere from 7am-9am​. Shift length varies day to day, however, on Average​ Intermodal CSR work between 8.5 to 9.5 hours​ per day. Overtime pay (time and a half) after 40 hours per week. Additional overtime avaialble if desired. Although not common, some schedule flexibility​ is required to adjust schedule as needed for operations.

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Intermodal:

2 years (Required)

International Container:

2 years (Required)

Customer Service :

2 years (Required) Ability to

Commute:

Elwood, IL 60421 (Required)

Work Location:

In person