Find & Apply For Customer Service Representative Jobs in Fairmont City, Illinois

Join our dynamic team as a Call Center Agent and become the friendly voice that connects with customers worldwide! Every call is an opportunity to turn a question into a clear solution. We are looking for a personable and organized Call Center Agent to support customers, respond to enquiries and make sure every conversation ends with a helpful next step. What the role involves Answering inbound customer calls professionally Listening to questions and identifying the support required Providing clear information about accounts and services Updating customer records and entering accurate call notes Processing routine service requests and document enquiries Coordinating follow-ups with the appropriate department Escalating complex or sensitive matters when necessary You could be a strong match if you Communicate clearly, enjoy helping people and remain calm when someone needs additional support. You should be comfortable using a computer while speaking on the phone, following established procedures and managing several customer requests during the day. Previous call center experience is not required. Customer-facing experience gained through retail, hospitality, reception, banking, administration or another service environment can transfer well into this position. A college degree is not required. As a Call Center Agent , you will build practical experience in inbound customer service, account support, CRM systems, data entry, call handling and problem-solving. You will also work with several departments and learn how customer requests move through the wider business. If you are confident speaking with people and ready to develop your experience in a professional call center environment, apply today with your resume.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Work Location:

In person