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Customer Support
Customer Service Representative
Fox Lake, IL

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Cloudy Lake & Vape Smoke Shop

Customer Service Representative - Smoke Shop

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Job Description

Overview We are seeking enthusiastic and knowledgeable individuals to join our team at the Smoke Shop. This role is perfect for those who are passionate about providing excellent customer service and have a keen interest in tobacco products, accessories, and related items. As a member of our team, you will play a vital role in creating a welcoming environment for customers while ensuring that they receive the best products and information available. Duties Greet customers warmly and assist them in selecting products that meet their needs. Maintain an organized and clean store environment, ensuring shelves are stocked and displays are visually appealing. Educate customers about various tobacco products, accessories, and their proper usage. Process transactions accurately using the point-of-sale system. Handle customer inquiries and resolve any issues or complaints in a professional manner. Stay updated on industry trends, new products, and changes in regulations related to tobacco sales. Ensure compliance with all local laws and regulations regarding the sale of tobacco products. Skills Strong customer service skills with the ability to engage with diverse clientele. Knowledge of tobacco products, including cigars, cigarettes, vaping devices, and accessories (preferred but not mandatory). Excellent communication skills to effectively convey product information to customers. Ability to work in a fast-paced environment while maintaining attention to detail. Basic math skills for handling transactions and cash management. Team player with a positive attitude and willingness to learn. Join us at the Smoke Shop where your passion for customer service meets your interest in tobacco culture
Job Types:
Full-time, Part-time Pay:
From $16.50 per hour
Benefits:
On-the-job training Professional development assistance
Work Location:
In person

Benefits

  • Professional Development
  • Dental Insurance