Find & Apply For Customer Service Representative Jobs in Lake Barrington, Illinois

Full-Time Customer Service & Marketing Specialist Lake Barrington, IL | Monday-Friday, 8:30 a.m. - 5:00 p.m. About the Role An expanding, internationally known firearms manufacturer, importer, and exporter is seeking a versatile, detail-oriented Customer Service & Marketing Specialist. This full-time role combines front-line customer support with creative marketing and graphic design responsibilities. Ideal candidates are empathetic communicators who also bring strong visual design skills and a genuine interest in the firearms or outdoor industry. What You'll Do Customer Service Serve as a primary point of contact for online and nationwide customers regarding all company products Handle order entry and order management (phone, email, and website) Retrieve and return voicemail messages; answer and resolve customer service emails and inquiries Process, track, and maintain retail sales, returns, and exchanges Update and monitor order status; transfer calls to the appropriate personnel as needed Relay customer questions, comments, and suggestions to the team Marketing & Graphic Design Design high-impact graphics for social media, email campaigns, trade-show materials, and product packaging using Adobe Creative Suite (Photoshop, Illustrator, InDesign) Write marketing copy, blog posts, and product descriptions that align with brand voice and industry advertising standards Support promotional campaigns, maintain content calendars, and ensure consistent messaging across platforms Organize and maintain the digital asset library (product photos, video clips, etc.) What We're Looking For Strong interpersonal and communication skills (phone, email, and in-person) with the ability to work effectively in a team environment Experience with Microsoft Word and Excel; high attention to detail, organization, accuracy, and the ability to manage multiple priorities Proven graphic design and marketing experience with a solid portfolio; proficiency in Adobe Creative Cloud and familiarity with digital marketing and social-media trends Firearms, outdoor, or manufacturing background preferred; familiarity with firearms products, safety standards, and ATF advertising guidelines is a plus Ability to write and spell English properly; good memory and thoroughness required We will train on our proprietary software and processing systems Job Details Employment type:

Full-time Location:

Lake Barrington, IL Schedule:

Monday-Friday, 8:30 a.m. - 5:00 p.m.

Pay:

Competitive, based on experience

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person