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Customer Service Associate

• Hotel Operations Night Audit Rodeway Inn
• 3.0 Lyons, IL Job Details Full-time $15.50
• $16.

00 an hour 18 hours ago Benefits Paid time off Employee discount Qualifications Hospitality Resort experience Guest relations Customer service Front desk Phone etiquette Hotel experience Hospitality management

Full Job Description Overview:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at our hotel. The successful candidate will be responsible for providing exceptional guest services and ensuring a seamless stay for our guests. The ideal candidate will have a passion for hospitality and a strong understanding of hotel operations.

Responsibilities:

• Greet and check-in guests, providing a warm welcome and ensuring a smooth check-in process.
• Respond to guest inquiries and concerns in a timely and professional manner.
• Handle room assignments, check-out procedures, and any other guest-related tasks.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain a high level of cleanliness and organization at the front desk and surrounding areas.
• Manage guest requests and complaints, escalating issues as necessary.
• Perform night audit duties, including reconciling front desk transactions and preparing for the next day.
• Stay knowledgeable about hotel policies and procedures, and maintain confidentiality when handling guest information.
• Demonstrate excellent phone etiquette and provide exceptional customer service over the phone.
• Collaborate with other hotel departments to ensure a positive guest experience.
• Maintain a thorough understanding of hotel operations, including hotel management systems.

Experience:

• A strong understanding of customer service principles and practices is essential.
• Ability to work a variety of shifts, including evenings and weekends.

Skills:

• Excellent customer service skills.
• Strong phone etiquette and communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Basic knowledge of hotel operations and hospitality management systems.
• Experience working in a hotel or resort setting.
• Excellent guest relations and services skills.

Pay:

$15.50

• $16.

00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person