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Operations & Customer Service Associate at Chicago Phones Wholesale LLC Operations & Customer Service Associate at Chicago Phones Wholesale LLC in PALOS PARK, Illinois Posted in about 19 hours ago.

Type:

full-time

Job Title:

Operations & Customer Service Associate (Part-Time)

Location:

Orland Park, IL (Chicago Phones Wholesale

• in-person)

Type:

Part-time About the Role Chicago Phones Wholesale (CPW) is looking for a versatile, detail-oriented team member to support both our warehouse operations and office/customer-facing functions. This role blends hands-on device testing and sorting with administrative responsibilities like shipment tracking, billing coordination, and customer service

• ideal for someone who's comfortable switching between physical inventory work and desk-based tasks throughout the day.

Key Responsibilities Device Testing & Sorting Test each device for functionality (screen, camera, buttons, charging, battery health, connectivity) Grade and sort units by condition Scan and verify IMEIs against manifests/ASNs Flag defective or mismatched units for review Physically organize inventory by model, storage, color, and grade Shipment & Carrier Tracking Monitor inbound and outbound shipments across carriers (FedEx, DHL, UPS) Proactively flag delays and maintain a live shipment status log Track carrier costs and flag rate anomalies or billing discrepancies Billing & Timing Assist with tracking payment due dates, invoice timing, and follow-ups Support reconciliation of vendor and customer statements Customer Service Respond to buyer inquiries regarding order status, tracking, and general questions Assist with RMA/dispute communications and mediator claims Maintain a professional, responsive tone across email, text, and WhatsApp channels General Office Support Light data entry and Excel work (bid sheets, stock lists, invoices) Filing and organizing shipping/customs documentation Ad hoc administrative support for the COO Qualifications Comfortable with both hands-on physical work and desk/computer-based tasks Strong attention to detail

• this role touches inventory accuracy, shipment tracking, and billing Good written communication for customer-facing correspondence Basic Excel skills; comfortable learning shipping/customs terminology (IMEI, ASN, tracking systems) Reliable, punctual, and able to self-manage priorities across different types of tasks Prior experience in electronics/device handling, logistics, or customer service a plus•training provided Schedule Part-time, flexible hours Why This Role Matters You'll be a key point of contact both in the warehouse and with our customers•helping keep inventory accurate, shipments on track, and buyers confident in CPW's reliability.

To Apply Send your resume and a brief note about your availability to lghannam@cpwmobiles.com, or message me directly on .