Find & Apply For Customer Service Representative Jobs in Paxton, Illinois

About Nexstep Commercial Products:

Nexstep Commercial Products, exclusive licensee of O-Cedar, is the most recognized name in cleaning tools in the United States. Nexstep provides our customers with innovative, top-quality products at very competitive prices while offering world-class customer service. It is the commitment of the associates of Nexstep to make cleaning quicker and easier for today's operators/end users.

Position Overview:

We are currently seeking a friendly, team-oriented individual with outstanding communication and problem-solving skills to join our team. This is a full-time (8:30am - 5:00pm), permanent and in-person position located in Paxton, Illinois.

Key Responsibilities:

Communicate with customers regarding post-shipment issues, shipment tracking, delivery status, and estimated arrival dates. Coordinate with freight providers and warehouse partners to trace shipments, locate lost pallets, and resolve late, missed, or failed deliveries. Manage freight claims, damage and shortage reports, returns, return authorizations, replacements, credits, and customer complaints through final resolution. Review open orders as needed to support shipping priorities and help prevent avoidable delays. Prepare the weekly back-order report, coordinate allocation against open orders, and work with Purchasing to confirm item availability and revised estimated ship dates. Review accounts-receivable deductions and submit disputes with supporting documentation through customer portals. Coordinate sample requests with Shipping and provide tracking information once samples have shipped. Maintain assigned customer and item programs, including customer-specific item numbers. Complete required end-of-day updates and coordinate Restaurant Depot cross-dock batches when a pickup is scheduled. Maintain clear records of issue ownership, customer communications, carrier contacts, commitments, next steps, due dates, and final resolutions. Provide backup coverage for the Customer Service Order Specialist and assist with designated Customer Service Administrator responsibilities as needed. Attend trade shows and support Salesforce-related activities as needed. Follow established customer service procedures, documentation requirements, and escalation guidelines.

Qualifications:

3 - 5 years of experience in customer service. Experience working within a collaborative team. Strong organizational skills with rigorous attention to detail, accuracy and productivity. Demonstrated skill in working on and balancing multiple projects based on priority. Strong computer skills using Microsoft 365. Sage or other ERP system experience required and EDI experience preferred. Effective written and verbal skills communicating through email, phone and Teams calls. Demonstrated listening and problem-solving skills and positive approach in dealing with issues. Outstanding interpersonal skills and experience collaborating with all departments in a spirit of teamwork to achieve company goals. Comfortable in a fast-paced environment with time-sensitive demands. Associates degree in Business or related field preferred

Pay:

From $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Associate (Preferred) Ability to

Commute:

Paxton, IL 60957 (Required)

Work Location:

In person