Find & Apply For Customer Service Representative Jobs in Pekin, Illinois

Job Overview For more than 24 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. We've earned Farmers' highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success. We're seeking a detail-oriented and customer-focused Insurance Customer Service Sales Representative to join our award-winning team. In this role, you'll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You will get to learn how to cross-sell to our current clients to earn commission. You'll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged. Base pay $45,600 per year plus commission and bonuses! Paid time off and health insurance Retirement plan and career growth opportunities Hands-on training and ongoing mentorship Monday-Friday schedule with evenings and weekends off If you're motivated, organized, and ready to contribute to a top-performing agency, we'd love to hear from you. Apply today!

Salary Range:

$45,600.00 - $55,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Health Insurance Hands on Training Career Growth Opportunities Retirement Plan Requirements Over 18 years of age with a high school diploma or equivalent Property & Casualty license (or ability to obtain) Strong communication and interpersonal skills Excellent organizational and time management abilities Dependable, ethical, and self-motivated Skilled with Microsoft Office and comfortable navigating multiple systems Have a valid drivers license Be coachable and able to learn new skills Responsibilities Support producers by providing prompt, accurate, and courteous client service Prepare and process quotes, applications, endorsements, and certificates of insurance Review, update, and maintain policy records to ensure accuracy and compliance Handle phone inquiries, emails, and in-person client interactions with professionalism and care Manage client files, billing, payments, and account documentation efficiently Cross-sell opportunities to current clients About Us As your local Farmers® agent in Pekin and Bloomington, IL, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options-whether that auto, home, renters, business insurance and more. We only hire the best and most dedicated employees to our team. I have over 17 years of experience as a Farmers Insurance agent. Join us in creating a secure future while working in an inclusive and supportive environment where your contributions matter.