Find & Apply For Customer Service Representative Jobs in Richton Park, Illinois

Looking for a part-time position where you can build valuable skills, work with a supportive team, and make a real difference for customers? We would love to meet you. Elite Agency Inc. is an independently owned AAA Insurance Agency in Richton Park. We help local families with auto and home insurance, and we are growing. We are looking for a friendly, organized person to help care for the customers we already have. Why you will like it here

• Part-time, in-office schedule in Richton Park
• Competitive hourly pay based on your experience
• A small, supportive team where your work is noticed
• Real responsibility from the start, not just filing and busywork
• A chance to learn how insurance works and build skills that carry into any office career
• Property and Casualty license is preferred, but it is not required to apply What your day looks like Most of your day is helping our current customers.

You will answer calls and emails, answer billing questions, help with policy changes, and follow up when a document or signature is still missing. You will check on renewals and updates, keep records tidy, and flag anything that could cause a policy to cancel so we can fix it in time. When you spot a customer who may need more coverage, you will pass it to a licensed team member. You will also help our producers and manager keep the office running smoothly. What you will be responsible for

• Answer customer phone calls and emails
• Help existing customers with billing questions, policy changes, and requests
• Follow up on missing documents and underwriting requirements
• Help prevent cancellations by following up on open issues
• Help maintain our existing book of business and assist with renewals and policy updates
• Keep customer records organized
• Support our producers and management, and refer added coverage needs to licensed staff What we are looking for
• Friendly, professional, and comfortable talking on the phone
• Organized, dependable, and good at keeping track of details
• Able to handle a few things at once and work on your own when needed
• Clear communication, in person, on the phone, and in writing
• Customer service experience is preferred
• Insurance office experience is a plus, but not required
• Property and Casualty license preferred, but NOT required If you like helping people, staying organized, and being part of a team that counts on you, apply today.

We would love to talk with you.

Pay:

$19.00 per hour

Work Location:

In person