Find & Apply For Customer Service Representative Jobs in Shorewood, Illinois

Job Summary Greater Midwest Exteriors is looking for a dependable and people-friendly Customer Service Representative to join our team. In this role, you'll be the first point of contact for homeowners needing roofing, siding, window, and exterior services. Your main focus will be answering calls, scheduling appointments, and coordinating logistics so our crews can deliver projects on time. The ideal candidate is professional, highly organized, and confident in managing multiple schedules in a fast-paced construction environment. Responsibilities Answer incoming calls from homeowners and assist with scheduling exterior service appointments. Coordinate calendars to ensure efficient routing of crews and sales teams. Maintain accurate records of customer information and appointment details in our system. Provide clear communication to customers regarding appointment times and project expectations. Support the operations team with scheduling changes, follow-ups, and dispatching as needed. Deliver a positive customer experience by being responsive, friendly, and solutions-focused. Skills & Qualifications Strong communication skills with a customer-first mindset. People-friendly and adaptable—able to build rapport with homeowners. Experience with appointment scheduling, dispatching, or logistics preferred. Familiarity with JobNimbus, SalesForce or similar tools for scheduling and data entry. Prior experience in construction, roofing, or home services industries a plus. Highly organized and comfortable in a fast-moving environment.

Job Type:

Full-time Pay:

$35,000.00 - $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

Customer Service:

1 year (Required) Schedule management: 1 year (Required)

Office:

1 year (Required) Ability to

Commute:

Shorewood, IL 60404 (Required)

Work Location:

In person