Find & Apply For Customer Service Representative Jobs in Union, Illinois

CUSTOMER SERVICE REPRESENTATIVE

Position Purpose:

We are seeking a detail-oriented and proactive Customer Service Representative to join our team. The ideal candidate will be responsible for efficiently managing customer orders and inquiries via email, ensuring accuracy and completeness in documentation, and providing exceptional customer service throughout the process. This role requires strong organizational skills, excellent communication abilities, and a commitment to meeting and exceeding customer expectations.

Essential Functions:

Monitor Customer Order Email Inbox:

Prioritize and manage emails effectively to ensure timely resolution of customer requests.

Review and Enter Customer Purchase Orders:

Thoroughly review customer purchase orders to understand requirements and specifications.

Maintain a comprehensive checklist to ensure all necessary components of customer purchase order are reviewed.

Verify accuracy of order details including quantities, pricing, and delivery information.

Correlate customer purchase order with New Dimensions quote.

Attach engineering drawings, material specifications, and any other relevant documentation to customer purchase orders as required.

Enter all orders and shipments into the system.

Maintain detailed electronic documentation to ensure system stays up to date.

Review and Enter Customer Returns:

Thoroughly review returns to understand requirements and specifications.

Enter returns after verifying for accuracy.

Maintain detailed electronic documentation to ensure system stays up to date.

Ensure all essential documentation is submitted to accounting.

Review Customer Portals:

Review customers portals for accuracy with shipment information.

Follow up with customer if information does not match.

Review Customer Forecasts:

Analyze historical data and current forecast to plan inventory demands.

Ability to interpret data for strategic planning

Provide Exceptional Customer Service:

Serve as a primary point of contact for customers, providing timely and professional assistance.

Communicate with the production teams to gather feedback for customers.

Address customer inquiries, concerns, and issues promptly and effectively, striving to exceed customer expectations.

Build and maintain strong relationships with customers, demonstrating a commitment to customer satisfaction.

Ability to utilize Microsoft Teams for Customer calls

Education and Training:

High school diploma or general education degree (GED)

Experience in the Customer Service field is a plus.

Minimum Qualifications:

Proven experience in customer service or a related field.

Excellent communication skills, both written and verbal.

Strong attention to detail and ability to maintain accuracy in a fast-paced environment.

Proficient use of Microsoft Excel, Teams

Proficiency in email correspondence and familiarity with customer relationship management (CRM) systems.

Ability to prioritize tasks effectively and manage time efficiently.

Collaborative mindset with a willingness to work closely with cross-functional teams.

Problem-solving skills and the ability to handle challenging situations with patience and professionalism.

Knowledge of technical/engineering terminology and concepts (preferred but not required).

Physical Demands:

Regular interaction with customers via email and occasional phone calls.

May require occasional overtime or weekend work during peak periods.

Environmental Conditions:

Office environment