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Now viewing: Customer Service Associate
TP
The Peoples State Bank
Customer Service Associate
Job Description
Customer Service Representative III - Payments Specialist Do you love helping people, solving problems, and being the person everyone can count on? We're looking for a Customer Service Representative III - Payments Specialist to join our team! This is a great opportunity for a detail-oriented banking professional who enjoys variety and wants to become a go-to resource for customers and coworkers. You'll combine exceptional customer service with specialized responsibilities in payments, wires, Bill Pay, Zelle, account maintenance, and daily banking operations. What You'll Do Provide friendly, professional customer service by phone and in person. Research accounts and resolve customer questions and issues. Become a knowledgeable resource for the Bank's products and services. Process and verify incoming and outgoing wire transfers. Maintain accurate wire transfer records and logs. Serve as a Bill Pay and Zelle specialist, assisting with customer issues. Support new account opening by reviewing documentation, CIP requirements, account types, and risk ratings. Review account maintenance and verify changes are completed accurately. Process check orders and image miscellaneous documents. Assist with daily banking operations, including cash letters, return items, notices, NSF returns, balancing, and End-of-Day processing. Provide backup support for other Customer Service Representative positions. Troubleshoot processing issues and help keep daily operations running smoothly. Perform other duties as assigned. What We're Looking For We're looking for someone who is: Customer-focused and enjoys helping people. Detail-oriented with a strong commitment to accuracy. A problem-solver who enjoys investigating and finding answers. Dependable and organized, especially when working with time-sensitive transactions. A team player who is willing to jump in and help wherever needed. Comfortable learning and using banking systems and technology. Able to handle confidential customer and financial information professionally. Knowledgeable about banking products and services, or eager to learn. Why You'll Love This Role Variety, responsibility, and the opportunity to make a difference every day. You won't spend every day doing the same thing. You might help a customer in the morning, process a wire transfer next, troubleshoot a Bill Pay issue, review a new account, and help balance daily processing before the day is done. You'll become an important resource for both our customers and our team — and no two days are exactly alike! Ready to Make an Impact? If you're a banking professional who takes pride in great customer service, accuracy, teamwork, and getting things done right, we'd love to meet you! Apply today and join our team!