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Customer Service and Compliance Specialist Orion Wholesale - 2.8 Jeffersonville, IN Job Details Full-time $21 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Active listening and feedback Phone inquiries Customer communication Phone answering Customer returns handling Records management Attention to detail Organizational skills Phone etiquette Document management systems Full Job Description Orion Wholesale Founded in 2012, Orion Wholesale has grown from a regional to a nationwide distributor carrying over 120 product lines in the shooting sports industry. With a commitment to customer service, competitive pricing, and timely deliveries, Orion is geared for success now and far into the future. Committed to providing high- quality products to our customers, we are seeking an experienced customer service specialist to join our team. You will be responsible for managing and fielding customer service requests, ensuring that each inquiry is routed to the appropriate department or team for resolution. Your role will involve effective communication with customers to understand their needs and directing them to the correct resources in a timely and efficient manner. You will play a key role in enhancing the overall customer experience by ensuring that requests are handled promptly and accurately, while maintaining a high level of professionalism. You will also be responsible for managing and processing all returns, ensuring a smooth and efficient experience for customers. Your role will involve coordinating the return process from start to finish, addressing customer inquiries, and maintaining accurate records of returns and exchanges. Lastly, you will be responsible for preparing, submitting, and ensuring the timely approval of NFA Form 3 paperwork required for the transfer of firearms regulated by the National Firearms Act (NFA). The position is full-time, 40 hours per week in office.

Responsibilities:

• Accurately route customer service requests to the appropriate department or team, ensuring each request is directed to the right personnel for resolution
• Maintain detailed records of all customer interactions, ensuring that requests are logged and tracked accurately in the system
• Handle basic customer inquiries when appropriate, offering assistance or solutions where possible
• Handle all aspects of the return process, including receiving, inspecting, and processing returned products
• Address customer inquiries and concerns related to returns, providing timely and professional support
• Ensure that returned products meet the company's return criteria and process them accordingly
• Maintain accurate records of return transactions in the system, including product details, customer information, and reason for return
• Communicate with customers regarding return approval, status updates, and resolutions in a timely manner
• Identify any patterns in return reasons and work with relevant departments to improve product offerings or processes
• Collaborate with the inventory team to ensure products are processed and restocked correctly
• Prepare and review NFA Form 3 applications, ensuring all required information is correctly completed, including dealer information, firearm details, and transfer specifications
• Submit NFA Form 3 paperwork to the ATF for approval, tracking the status of each submission and addressing any follow-up inquiries or issues
• Troubleshoot and resolve issues related to NFA Form 3 submissions, including addressing discrepancies or errors in submitted paperwork
• Provide guidance and support to other team members or departments regarding NFA Form 3 processes
• Collaborate and report to the warehouse and compliance manager to ensure efficient operations and achievement of departmental goals

Skills & Qualifications:

• Strong communication and interpersonal skills, with the ability to interact professionally with customers and internal teams
• Excellent problem-solving skills to assess customer needs and direct inquiries accurately
• Detail-oriented with excellent organization skills
• Knowledge of inventory management principles
• Excellent communication skills, both written and verbal
• Ability to analyze data and make informed decisions
• Strong problem-solving abilities
• Proficiency with office software, databases, and tracking systems used for document management
• Ability to work independently and handle sensitive information with confidentiality
• Ability to work under pressure and handle a high volume of customer inquiries in a fast-paced & regulated environment

Benefits:

• Competitive compensation based on experience
• Comprehensive health, dental and vision insurance
• 401 K with company match
• Employee discounts on firearms and accessories If you are a dedicated customer service professional, we invite you to apply for this exciting opportunity.

Orion Wholesale is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin. All offers of employment are conditional on candidates being able to pass a pre-employment drug screen and background check. Please submit your resume here or email us directly

Pay:

$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Do you have at least 2 years of experience in a customer service role, resolving customer concerns? Do you have at least 1 year working in compliance? Ability to

Commute:

Jeffersonville, IN 47130 (Required)

Work Location:

In person