Find & Apply For Customer Service Representative Jobs in Sheridan, Indiana

Customer Service Lead 22105 Dunbar Road, Sheridan, IN 46069 $16 an hour - Full-time Splash Into Your Next Role SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SKY Trails ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting. We're looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences. Snapshot As a Guest Experience Lead, you'll help bring the SKYLAKE guest experience to life while serving as a leader and resource for the Guest Experience team. You'll oversee daily operations within Guest Services and Retail, support and coach team members, and lead by example in delivering friendly, efficient, and memorable guest interactions. From assisting with tickets, wristbands, and rentals to overseeing merchandise operations and resolving guest concerns, you'll help ensure your team is prepared, supported, and delivering exceptional service. You may be scheduled in Guest Services or Retail based on operational needs. What You'll Be Doing Lead and support Guest Experience Guides in daily operations, setting clear expectations and ensuring consistent service standards. Assign daily responsibilities, coordinate team coverage, and adjust staffing based on operational needs and guest volume. Serve as a resource for team members by providing direction, coaching, feedback, and on-the-job support. Welcome and assist guests in person and over the phone with warmth, professionalism, and efficiency. Lead by example in anticipating guest needs, providing helpful information, and creating memorable guest interactions. Oversee ticket sales, wristbands, rentals, merchandise transactions, and approved refunds or returns, ensuring accuracy and efficiency. Ensure team members are knowledgeable about attractions, schedules, dining, special events, products, and SKYLAKE policies. Take ownership of guest concerns and escalated situations, resolving issues with empathy and professionalism. Oversee retail inventory, restocking, merchandising displays, promotions, and seasonal sales activities. Monitor daily operations and identify opportunities to improve service, efficiency, and the overall guest experience. Coordinate with other departments to communicate operational needs and ensure guest requests are handled promptly. Ensure work areas, guest service counters, retail floors, and merchandise displays remain clean, organized, and safe. Assist with training and onboarding new team members, reinforcing service expectations, operational procedures, and POS processes. Communicate important updates, operational concerns, and team performance feedback to management. Other duties as assigned. What Makes You a Fit A genuine passion for hospitality, leadership, and creating memorable guest experiences. Previous experience in a leadership, supervisory, or team lead role; customer service, hospitality, or retail experience is preferred. Strong communication and interpersonal skills with the ability to motivate, coach, and support a team. A hands-on leadership style with the ability to lead by example and hold team members accountable. Strong problem-solving skills and the ability to remain calm and make sound decisions under pressure. Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment. A professional, energetic, self-motivated, and positive approach to work. Ability to work outdoors in an environment with elevated noise levels. Ability to read, write, communicate effectively, and follow safety instructions and procedures. Ability to work a flexible schedule, including nights, weekends, and holidays. Why You'll Love Working Here Be part of a brand-new, one-of-a-kind adventure destination. High-energy, team-first culture where everyone has your back. Friendly, supportive leaders who value communication and collaboration. A workplace that celebrates positivity, reliability, and great attitudes. Opportunities to learn new skills and grow as SKYLAKE grows. Discounts on food, beverages, and retail items. An active, outdoor environment that keeps work fun and engaging! This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.

Pay:

$16.00 per hour Expected hours: 35.0 - 45.0 per week

Benefits:

Employee discount

Work Location:

In person