Find & Apply For Customer Service Representative Jobs in Sterling, Kansas

Customer Service Representative Are you committed out of your mind to providing excellent customer service, every day, to every customer? Are you looking for a gossip-free, pot-stirring free, drama-free, whining-free workplace? At First Bank, we're guided by a common purpose to help make financial lives better by connecting customers and communities to the resources they need to be successful. Make a difference where it counts by joining our Customer Service team. We're looking for the next generation of Customer Services Representatives (formally known as tellers) — those with a passion for people and creating a positive client experience in every interaction. As part of the First Bank family, Customer Services Representatives (CSR's ) go beyond processing transactions - you'll build relationships with clients to understand their financial goals, identify solutions that will benefit them and connect them to the appropriate teammate who can provide education and solutions to help them live their best financial lives, provide expert advice, guidance, and education to clients on how to conduct transactions through convenient banking options, such as online banking, mobile banking and ATM's. You're a person who (required skills):

• Has a minimum two years of client service experience in financial services, with a proven record of excellent customer service and product knowledge
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Communicates effectively and confidently with all clients.
• Conveys genuine compassion, empathy and respect for clients and team members at all times
• Works well with others and collaborates productively to get things done.
• Can manage complexity, prioritize tasks and execute in a fast-paced environment.
• Has the ability to learn and adapt to new information and technology platforms.
• Is thorough and provides careful attention to detail.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.
• Can be flexible to work weekends and/or extended hours as needed.
• Is proficient in basic computer skills.

Banking software experience a plus. Competitive wages, medical/prescription/dental/vision benefits, 401k match, and other benefits Must be able to pass background and credit check.

EOE Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you reliable? Are you coachable? Are you motivated to provide amazing service to internal and external customers each and every day, in every interaction?

Experience:

Financial Services Industry:

2 years (Preferred)

Work Location:

In person