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Customer Support
Customer Service Representative
Benton, KY
Find & Apply For Customer Service Representative Jobs in Benton, Kentucky
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Partner with commercial lenders on commercial relationships and client calls Be trained and engaged in listening for loan opportunities to refer to lenders Perform support, installation, and training client calls to new and existing clients Cross-sell additional products & services Active member of a markets Business Advisory Team to meet with prospective clients on-site to discuss needs. Process referral requests and maintain a timely call back response time for Business Services request -Active engagement in Community and non- profit organizations Process and setup calls for implementation of business services product lines Train, engage and support all existing clients utilizing our business services product lines Coordinate and Host educational opportunities for Business clients on quarterly basis Complete Merchant Information packets for Banc card, assist Banc card representative in installation of merchant equipment, and be a support line for merchants. Complete Remote Deposit, Cash Management, Positive Pay, and Courier contracts in a timely manner Build, setup, maintenance and complete paperwork for all new and existing
ICS/CDARS
accounts. Complete conference calls between client and Elan for support Complete Business Wire Requests and Credit Card Payments Complete New and Maintenance Business Account Request Complete all tasks and trainings before deadlines Learn and comply with all established CFSB policies, procedures, and standards Perform other duties as requested by Team Leader PM22 Education Required High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.