Customer Service Specialist
1 8029 Dixie Highway, Florence, KY 41042 Hybrid work Full-time Apply with Indeed About Us At SWECO, our success is driven by innovation, engineering excellence, and the talented people who make our mission possible. As a global leader in particle separation and size reduction solutions, we are committed to delivering high-quality products, exceptional customer service, and industry-leading technology to customers around the world. We are seeking motivated, result-oriented professionals who share our commitment to safety, quality, continuous improvement, and teamwork. The ideal candidate will contribute to our tradition of excellence by demonstrating integrity, accountability, and a customer-focused mindset while supporting SWECO's mission to provide innovative solutions and lasting value to our customers. This position offers the opportunity to work in a collaborative environment where employees are empowered to develop their skills, support operational success, and contribute to the continued growth and innovation of our organization. Our Company Values People Matter
- We value our employees, customers, and business partners. We create an environment where people are respected, empowered, and supported to work safely and contribute their best. We Win Together
- Collaboration drives our success. By working together across functions, locations, and teams, we achieve better results and strengthen our business. Integrity
- We act honestly, ethically, and transparently. We take accountability for our actions and make decisions that reinforce trust. Agility
- We embrace change, solve problems quickly, and adapt to evolving business and customer needs. Built to Last
- We build products, partnerships, and a company that withstands the test of time through quality, reliability, and continuous improvement.
Position Summary The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis. Key Responsibilities Coordinate orders and shipments between Manufacturing and customers. Serves as liaison between internal departments and external customers or sales representatives. Supports assigned Rep Territory by processing customer inquiries, quoting prices, delivery information, and terms. Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer. Handles phone, fax and email inquiries, discusses customers' needs, and recommends products that will best satisfy them, if possible. Refer advanced inquiries to appropriate Sales Manager, Technical Sales, or Product Champion. Perform essential administrative functions of scanning/indexing paperwork, releasing RMAs into Swecare, etc. Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders. Communicates status of delayed orders, back orders or necessity of substitutions. Responds to complaints, and coordinates response with responsible departments. Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. Knowledge, Skills & Abilities Preferred Bachelor's degree in Business Administration, Communications, or related field. Evidence of mechanical aptitude. Strong organizational, problem solving, phone and interpersonal skills. Ability to confidently assess and mediate high-pressure situations. Proficient in Microsoft Office applications and ability to work in multiple systems. Qualifications & Experience Required High school diploma or equivalent education required 1
- 3 years of general customer service experience.
Preferred Experience in a manufacturing setting. Working Conditions & Travel Requires prolonged periods of sitting, viewing computer screens, and keyboard use. This role follows a hybrid schedule and requires regular in‑person work at our Florence, KY office. Candidates must live within commuting distance. Must have the legal right to work and reside in the United States without visa sponsorship. SWECO is committed to fostering a diverse, inclusive, and equitable workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): What is your desired annual compensation?
Work Location:
In person
