Find & Apply For Customer Service Representative Jobs in Lexington, Kentucky

Description We are looking for a driven Negotiator to join a hospitality-focused team in Kentucky. This contract opportunity with permanent potential is ideal for someone who can balance customer service, rate negotiation, and problem-solving while managing extended-stay reservation needs. In this role, you will work closely with internal partners and hotel contacts to deliver lodging solutions that align with client expectations, service standards, and budget guidelines.

Responsibilities:

• Coordinate extended-stay lodging requests, primarily for reservations lasting 30 nights or longer, to support client satisfaction and timely placement.
• Evaluate hotel options and present recommendations that meet customer policies, pricing expectations, and trip requirements.
• Lead rate discussions for longer-term stays, including requests of 45 nights or more, while following established service and approval guidelines.
• Handle complex booking situations involving limited inventory, urgent turnaround times, or restricted negotiating leverage while still pursuing cost-effective outcomes.
• Build and maintain relationships with hotel partners to obtain competitive pricing, discounts, and proposal opportunities for current and future business.
• Review reservation details to ensure alignment with client rules related to per diem limits, amenities, distance preferences, approved travelers, and preferred properties.
• Address day-to-day issues between clients and hotel partners, including reservation changes, extensions, early departures, and service-related concerns.
• Partner with account-facing teams and related internal groups to identify savings opportunities, strengthen market coverage, and improve lodging consistency for clients.
• Participate in required training sessions, team meetings, and other assigned activities while maintaining service quality and deadline adherence. Requirements
• Bachelor's degree or 1-3 years of relevant experience in reservations, hospitality, customer service, or a similar field.
• Proven ability to negotiate effectively under tight timelines and manage multiple priorities with strong attention to detail.
• Strong critical-thinking and problem-solving skills, especially when handling complex customer or booking challenges.
• Ability to work collaboratively in a team-based environment while delivering accurate, high-quality service.
• Proficiency with Microsoft Word, Excel, and Outlook, along with confidence using internet-based research and multiple browser windows.
• Experience with customer support tasks such as email correspondence, call center-style service, or customer success interactions.
• Willingness to participate in an on-call rotation that may include support outside standard working hours.

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