Find & Apply For Customer Service Representative Jobs in Richmond, Kentucky

We are seeking a motivated and customer-focused Customer Support Representative to help individuals and families learn about available services and find solutions that meet their needs. As a Customer Support Representative, you'll work directly with customers, answer questions, provide support, and assist with the enrollment and account setup process. As a Customer Support Representative, you'll play an important role in creating a positive customer experience. You'll take the time to understand each customer's needs, provide clear and helpful information, and make the enrollment or support process as simple and stress-free as possible. The Customer Support Representative position is ideal for someone who enjoys working with people, solving problems, and providing friendly, professional service. Responsibilities of the Customer Support Representative Assist customers with questions about available services, plans, and enrollment options. Provide friendly and professional support while addressing customer questions and concerns. Answer questions regarding internet speeds, service availability, installation timelines, and account setup. Assist customers with the enrollment process and ensure information is entered accurately. Maintain accurate customer records, account information, and enrollment documentation. Coordinate with internal teams to help ensure a smooth customer onboarding experience. Identify customer needs and provide solutions that align with their individual requirements. Build strong customer relationships through responsive, knowledgeable, and solution-oriented service. Contribute to Customer Support Representative team goals by maintaining high standards of customer satisfaction and service accuracy. Qualifications of the Customer Support Representative Strong verbal and written communication skills. Excellent interpersonal and customer service skills. Strong organizational skills and attention to detail. Prior Customer Service Representative experience is a plus. Comfortable working in a fast-paced, customer-focused environment. Positive attitude with a willingness to learn and develop new skills. Ability to multitask while maintaining accuracy and professionalism. Strong problem-solving skills and the ability to handle customer questions with confidence.

Pay:

$800.00 - $1,300.00 per week

Benefits:

Professional development assistance

Work Location:

In person