Find & Apply For Customer Service Representative Jobs in Mandeville, Louisiana

Job description Yellowstone Local is proud to represent One Hour Heating and Air Conditioning of New Orleans, an industry leader in HVAC services.

If you enjoy helping people, staying organized, and keeping operations running smoothly, this is an opportunity to build a rewarding career with a trusted home services company.

What's in it for You?

Pay range of $15.00 - $20.00 per hour, based on experienceFull-time position with a consistent 40-hour work weekOvertime opportunities available based on business needsOngoing training and professional developmentSupportive team environment with accessible leadershipCareer advancement opportunities within a growing companyStable, year-round employment in the HVAC industryExperience in customer service, scheduling, dispatch support, and office operationsWhy You'll Love It HereWork with a company that prioritizes customer service, professionalism, and teamworkBe part of a collaborative environment where your contributions are valuedDevelop skills in customer relations, appointment scheduling, and service coordinationTake on meaningful responsibilities that help support customers and field teamsGain exposure to multiple areas of the business and expand your professional experienceOpportunity to move into a Tuesday through Saturday schedule after training is completedYour New RoleAnswer inbound customer calls and provide professional, friendly assistanceSchedule HVAC service appointments and sales consultations accurately and efficientlySupport customers by answering questions related to services, scheduling, invoicing, and appointment statusMake outbound calls for appointment confirmations, follow-up communication, and customer outreachMaintain accurate customer records and service informationAssist with preventative maintenance scheduling and membership program renewalsCoordinate with dispatchers and technicians to help ensure efficient daily operationsReview service documentation for completeness and accuracyHelp resolve customer concerns with professionalism and attention to detailPerform general administrative and office support tasks as neededFollow company procedures and maintain high standards of customer care

Location:

Mandeville, LouisianaHiring Expectations:

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Minimum of 2 years of customer service, customer support, call center, or administrative experienceStrong verbal and written communication skillsExperience scheduling appointments and managing customer interactionsAbility to multitask and stay organized in a fast-paced office environmentProficiency with Microsoft Word, Excel, and standard office softwareAccurate data entry and recordkeeping skillsStrong problem-solving and conflict-resolution abilitiesProfessional phone etiquette and customer service skillsFamiliarity with dispatching, service scheduling, or home service industries is a plusGeographic knowledge of the local service area is preferredWillingness to work a Tuesday through Saturday schedule after trainingFlexibility to work additional hours when business needs requireHigh school diploma or GED requiredAbility to remain seated for extended periods while using a computer and phone systemOne Hour Heating and Air Conditioning of New Orleans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue