Find & Apply For Customer Service Representative Jobs in West Monroe, Louisiana

Overview As a Service Advisor, you'll guide customers through automotive service and repair from the first conversation to vehicle pickup. You'll listen carefully, explain findings and estimates in clear language, and coordinate with technicians to keep work moving.

Your impact:

Accurate recommendations and clear updates help customers make informed decisions and receive the service their vehicles need. Responsibilities Welcome customers, assess concerns, document service requests, and maintain clear client communication throughout the repair process. Coordinate inspections, automotive diagnostics, and repair planning with service technicians; explain findings and obtain approval before work begins. Prepare auto estimates using estimating software, including computer-aided vehicle damage estimating when applicable; update customers on changes. Recommend relevant maintenance and repair services, using customer-focused sales and upselling practices without pressure. Track work orders, timelines, and payments; handle cash and support vehicle pickup, including driving vehicles when needed. Experience Customer service, service writing, or automotive service experience is valuable; dealership, auto service management, service technician, mechanic, or collision repair experience is a plus. Working knowledge of vehicle maintenance and automotive repair, including oil changes, transmissions, air brakes, alignment, suspension, shocks and struts, tire service, brake repair, auto body repair, and collision repair is helpful. Familiarity with automotive diagnostics, auto estimating, estimating software, sales, and cash handling is preferred. A valid ability to drive vehicles as part of the role is required.

Pay:

$33,000.00 - $45,000.00 per year

Work Location:

In person