Find & Apply For Customer Service Representative Jobs in Ashland, Massachusetts

Pro Comfort Control Plumbing, Heating & Air Conditioning | Ashland, MA Full-Time | Monday-Friday, 8:30 AM-5:00 PM | In-Person Rotating On-Call Weekends Do you genuinely enjoy talking to people? Are you the person who can turn a frustrated caller into a happy customer, or a question into a booked appointment? Pro Comfort Control is looking for an energetic, personable Customer Service Representative to join our growing HVAC and plumbing team. This is a phone-focused customer service and inside sales role. You will spend much of your day speaking with homeowners, answering incoming calls, understanding their needs, confidently booking service appointments, following up on opportunities, and making sure every customer feels taken care of. Booking performance is an important part of this position. We are looking for someone who enjoys connecting with people, is comfortable discussing pricing and overcoming objections, and takes pride in turning qualified incoming calls into scheduled appointments. Previous HVAC, plumbing, home services, call center, inside sales, or high-volume customer service experience is strongly preferred. About Pro Comfort Control Pro Comfort Control is a growing, family-run residential HVAC and plumbing company serving homeowners throughout MetroWest Massachusetts. We believe the customer experience starts long before a technician arrives at the home. The person answering the phone sets the tone—and we are looking for someone who understands how important that first interaction can be. Our team values professionalism, craftsmanship, continuous improvement, and genuinely caring for the homeowners we serve. What You'll Do Answer Incoming Customer Calls

• Create a warm, professional first impression and quickly understand what the customer needs. Book Service Appointments
• Confidently guide qualified callers toward scheduling their HVAC or plumbing service. Achieve Strong Booking Rates
• Take ownership of your call conversion and continuously work to improve results. Handle Price Objections
• Comfortably explain our service, value, and diagnostic process without becoming overly pushy. Build Customer Trust
• Ask good questions, listen carefully, and help customers feel confident choosing our company. Follow Up on Opportunities
• Contact customers who have not yet scheduled and help move open opportunities forward. Make Outbound Calls
• Reach out to existing customers regarding maintenance, memberships, follow-ups, and service opportunities. Introduce Membership Options
• Educate customers about our Comfort Club when appropriate. Communicate Schedule Updates
• Help customers with arrival windows, rescheduling, technician updates, and basic service questions. Maintain Accurate Records
• Enter detailed customer and job information into ServiceTitan. Support the Service Team
• Work closely with dispatchers, technicians, and operations to provide a smooth customer experience.

You'll Be Great at This If You... Actually enjoy being on the phone and talking with customers Are naturally friendly, upbeat, and conversational Can confidently ask a customer for the appointment Enjoy having goals and improving your performance Are comfortable with phone sales without sounding scripted or aggressive Know how to listen, ask questions, and uncover what a customer really needs Can handle objections without getting discouraged Stay positive and professional with difficult customers Are comfortable working in a fast-paced call environment Take coaching well and want to improve Are reliable, organized, and detail-oriented Enjoy being part of a team rather than simply completing individual tasks Qualifications 3+ years of customer service, call center, inside sales, or phone-based experience required Strong verbal communication skills Demonstrated ability to build rapport quickly over the phone Comfortable with sales, booking goals, conversion metrics, and performance expectations Strong computer and data-entry skills Ability to manage multiple conversations and priorities Residential HVAC, plumbing, electrical, or home-service experience is a strong plus ServiceTitan experience is highly preferred Why Join Pro Comfort Control? Performance bonus opportunities Advancement and career growth Weekly pay Health insurance Dental insurance 401(k) with company match Paid holidays Paid vacation, personal, and sick time Paid training and continuing education Year-round work Supportive, team-oriented environment Opportunity to Grow We are a growing company and want people who want to grow with us. Strong performers may advance into positions such as: Senior CSR Customer Care Team Lead Dispatcher Inside Sales Operations If you're someone who likes people, loves a good phone conversation, enjoys turning opportunities into appointments, and gets satisfaction from helping customers , we'd love to meet you.

Job Type:

Full-time Work Location:

In person

•

Ashland, MA Job Type:

Full-time Pay:

$25.00

• $29.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Application Question(s): Why do you think you would be a great fit for this role? Will you be able to reliably commute to Ashland, MA daily? Have you worked in HVAC, plumbing, electrical, home services, or another appointment-based service business?

Education:

High school or equivalent (Required)

Experience:

Phone Customer Service:

3 years (Required)

Work Location:

In person