Find & Apply For Customer Service Representative Jobs in Concord, Massachusetts

For more than a quarter of a century, Dinno Health has been a trusted provider of pharmacy services and is committed to providing the highest quality of care for each customer. Our five independent pharmacies offer prescriptions, compounded medications and other specialty items such as medical supplies, homeopathic remedies, and a full line of vitamins and vaccines. Our pharmacists - some of whom have worked at the pharmacy for decades - are passionate about providing individualized care, including one-on-one counseling for prescriptions and health issues, and care coordination to ensure that prescriptions are authorized and expedited. We listen to and care about our patients' concerns and tailor all of our compounded medications to the needs of each individual. We also work very closely with physicians and other health care providers to determine the best possible therapy for our patients. We are seeking the highest caliber of personnel to assist us with providing high quality services to our customers. We are seeking a Part-Time Customer Service Representative to work at West Concord Pharmacy. Prior Experience in a pharmacy setting is preferred but not required. This job would be a few days a week and if you wanted more hours, we also need help at our sister store in Lexington! Must be willing to work the closing shift until 7 PM.

DUTIES/RESPONSIBILITIES

1. Comply with all applicable company policies and procedures. 2. Develop and maintain working knowledge of(i) current HME products and services offered by the Branch, and (ii) all applicable governmental regulations. 3. Maintains a working knowledge of available products and services offered by the store as required 4. Maintains pleasant and professional rapport with customer 5. Processes sales transactions for cash or credit sales according to store policies and procedures 6. Refers customer to appropriate staff regarding any applicable insurance guidelines regarding eligibility for coverage and reimbursement 7. Stocks and re-stocks retail areas with proper stock replacement 8. Informs management of stock orders that need re-ordering 9. Completes all accounting or close of day transactions as required by management in a timely manner. 10. Assist with prescription delivery preparation as necessary 11. Promote services and products to referral sources in the community as appropriate. 12. Assist with implementation of quality improvement program to meet company and accreditation standards. 13. Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. 14. Dresses appropriately and maintains proper hygiene for work environment

MINIMUM QUALIFICATIONS

1. Attending high school or possess high school diploma 2. Must be at least 16 years old 4. Effective verbal and written communication skills 5. Willingness to be trained on home medical equipment

PHYSICAL DEMANDS

Sitting, standing, walking at desk or in the Pharmacy. Operation of office machinery and computer equipment. Occasionally lift/move items up to 50 pound. Visual abilities to include reading, distance vision and peripheral vision

Job Type:

Part-time Pay:

From $18.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

401(k) Flexible schedule On-the-job training Paid time off

Work Location:

In person