Find & Apply For Customer Service Representative Jobs in Hamilton, Massachusetts

Sales and Client Success Associate South Hamilton, MA 01982 $20 - $25 an hour - Part-time, Full-time Apply with Indeed Our mission At Rooted Pelvic Health & Wellness, we believe every client we work with deserves high quality care that helps them feel supported, strong, and ready to meet their goals. We're an independent pelvic floor therapy and wellness practice dedicated to providing the best pelvic health care on the North Shore, primarily serving patients through pregnancy, postpartum, and with pelvic pain. Our approach is whole-body and fitness-based, blending pelvic floor therapy with movement and strength, so our patients don't just recover. They get back to running, lifting, chasing their kids, and living fully. As our Client Success & Sales Associate, you'll be the heart of how people find Rooted and feel supported from their very first call. You'll guide prospective clients toward the care they need, build connections across the North Shore health and wellness community, and make sure every patient has a great experience with us. This is a role for someone who wants to grow with a practice that's growing too. What you'll do Guide new clients into care Respond quickly and warmly to every inquiry, by phone, text, email, or social media DM, and guide interested people to book Lead consultation/ sales calls with prospective clients: listen to their goals, explain how we can help, and guide them to book their first evaluation Handle questions and hesitations around cost, time, insurance, and "is this right for me?" with empathy and confidence Prepare new patients for their visit so they arrive informed and comfortable Reach out to past patients when they may benefit from coming back Create a great patient experience Welcome patients in the clinic and give tours Manage scheduling, rescheduling, and cancellations so patients stay on track with their care Support patients in staying engaged through our exercise app and memberships Build community connections Develop relationships with OB-GYNs, midwives, doulas, lactation consultants, primary care providers, personal trainers, and fitness studios across the North Shore Visit partner offices, help coordinate lunch-and-learns, and keep partners updated on how we can support their clients Connect with local moms, fitness studios, run clubs, and wellness accounts on social media to build relationships online Represent Rooted at local health and wellness events Keep track of how clients find us so we know which connections are making a difference Bring education into the community Plan, promote, and help run workshops in our clinic and out in the community: prenatal and postpartum groups, mom groups, gyms, fitness studios, and running clubs Help share workshops and events on our social channels, with occasional posts or stories Follow up with attendees and help those who are interested take the next step in their care Who you are You care about women's health/ fitness and want your work to make a real difference You're comfortable on sales calls and handling objections. You know that helping someone say yes to care is a service, and you do it with warmth and enthusiasm, never pushiness You're excited to learn, about pelvic health, our approach, and how a growing practice runs You can pivot quickly. Priorities change in a small, growing practice, and you roll with it You're outgoing and love connecting with people. You feel comfortable starting conversations, whether it's a new client on the phone or a room full of strangers at a run club You're organized and self-motivated, and you follow through without needing reminders What we're looking for Sales experience in a gym, fitness studio, wellness facility, med spa, or similar setting is strongly preferred Experience in healthcare, patient coordination, or other customer-facing roles is a plus Comfort with a CRM or scheduling software (Go High Level is a plus) Comfortable using Instagram and Facebook for a business; basic Canva skills are a plus A connection to the North Shore community Reliable transportation for local partner visits and events Schedule and benefits Part-time or full-time, Monday to Friday, with some occasional evenings and weekends for workshops and community events Paid time off

Full-time:

health and vision insurance, paid holidays A small, supportive team that celebrates wins together Hands-on learning in pelvic health and women's wellness Room to grow your role as the practice grows How to apply Send your resume and cover letter to with a sentence letting us know your favorite type of workouts. Please let us know whether you're interested in part-time or full-time. Visit rootedpelvis.com to learn more about us.

Pay:

$20.00 - $25.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

In person