Find & Apply For Customer Service Representative Jobs in Haverhill, Massachusetts

Jobs › Haverhill, MA › Customer Service Representative Robert Half Customer Service Representative Haverhill, MA Apply Description We are looking for a Customer Service Representative to support day-to-day service operations. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for inbound and outbound interactions while delivering prompt, detail-oriented assistance.

Responsibilities:

• Handle incoming customer calls effectively, providing timely support and clear resolutions to questions and concerns.
• Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers.
• Enter and update customer orders accurately in internal systems to ensure smooth processing and fulfillment.
• Respond to service inquiries by gathering information, clarifying needs, and guiding customers toward appropriate solutions.
• Maintain detailed records of customer interactions, order activity, and follow-up actions for reference and reporting purposes.
• Work across service channels to manage communication efficiently while meeting quality and response expectations. Requirements
• Previous experience in customer service, order entry, data entry, or administrative support preferred.
• Strong attention to detail when entering purchase orders, reviewing information, and maintaining customer records.
• Clear verbal and written communication skills to respond to customer inquiries by phone and email.
• Comfortable using computer systems, spreadsheets, and customer portals to process orders and update information.
• Ability to coordinate with internal teams on order status, inventory, shipping details, and delivery updates.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• High school diploma or equivalent required.
• Experience in food manufacturing, distribution, or a related environment preferred but not required.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Haverhill, MA Clear All Apply