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Now viewing: Client Experience Specialist
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Summerfield Spa - Integrated Skin Center
Client Experience Specialist
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Job Description
Summerfield Spa is a small, established boutique spa with a holistic approach to beauty and wellness. We're looking for a warm, organized, computer-savvy Client Experience Specialist to help create a welcoming, seamless experience for our clients and support the day-to-day running of the spa. This is a varied, hands-on role not just a reception position. You'll be an important part of the client experience, from the first phone call or greeting through booking, checkout, and follow-up. Schedule Tuesdays, Wednesdays, and Fridays, 9:00 a.m. - 4:00 p.m. Responsibilities Welcome clients and provide attentive, professional customer service. Answer phones and assist with client questions. Schedule and manage appointments and bookings. Check clients in and out and process transactions using the point-of-sale system. Assist with inventory tracking and other day-to-day spa operations. Use Excel and other computer systems to support administrative tasks. Keep the reception and client areas organized and inviting. Learn about the spa's services and products to help clients find the right information. Pitch in with a variety of tasks in a small, collaborative boutique environment. We're Looking for Someone Who Is comfortable using computers, spreadsheets—especially Excel—and point-of-sale systems. Is organized, dependable, engaging, and attentive to details. Communicates warmly and professionally with clients and colleagues. Can balance multiple responsibilities and use good judgment. Is willing to learn and adapt as needs shift throughout the day. Has an interest in beauty, wellness, and creating a positive client experience. An interest in appearing in social media content is a plus, but the priority is excellent client care and reliable support of bookings, inventory, and front-desk operations.