Find & Apply For Customer Service Representative Jobs in North Adams, Massachusetts

Job description: From bread baking questions to lost packages, Brød & Taylor is serious about providing the best possible experience for our customers. We're looking for someone who not only enjoys helping people, but who also has hands-on knowledge of bread baking and sourdough starter care. Our customers are passionate home bakers, and we want our support team to speak their language. Join our growing team with a focus on email and phone support for customers. Brød & Taylor is based in beautiful North Adams, MA. This position is primarily in-office, with occasional work-from-home flexibility. Remote work may be considered for the right candidate.. Approximately 32-40 hours per week.. Responsibilities Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media.. Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products.. Follow Brød & Taylor operating procedures and style guidelines.. Provide knowledgeable, confident guidance on bread baking, sourdough starter maintenance, and troubleshooting.. Refer relevant questions to customer service, marketing and other teams as needed.. Use NetSuite web platform to track and resolve customer questions and issues involving:. Orders and shipping. Product set-up, use, and troubleshooting. Warranties, returns, and repairs. Baking and general recipe help. Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds.. Create NetSuite monthly reports on customer service and warranty trends.. Requirements and Qualifications Excellent customer care and focus: ability to assess customers' needs, find and provide answers or methods for a positive customer experience.. Organized, process-oriented and analytical work skills.. Hands-on experience with bread baking or sourdough starter care is required.. Ability to learn, understand and explain product specifications and uses.. Ability to multitask on multiple issues..

Computer proficiency:

ability to learn and use web-platforms including NetSuite, Shopify, and Amazon Seller Central.. Excellent written and verbal communication skills.. Highly Desired Qualifications Deep enthusiasm for bread baking, sourdough, or fermentation.. Previous experience in a customer support role.. Language skills, written and spoken. Spanish conversational ability is preferred but not required.. What We Offer Competitive salary and benefits package.. Opportunities for professional growth and development.. PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Educational Assistance.. The chance to be part of a rapidly growing company with a strong mission and vision..

Job Type:

Full-time Benefits:

401(k). Flexible schedule. Paid time off.

Experience:

Sourdough Baking:

2 years (Required).