Find & Apply For Customer Service Representative Jobs in Edgewood, Maryland

Job Overview Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, detailed service information and communicates any concerns or special circumstances that impact overall satisfaction. This is an important job in our Jiffy Lube stores and critical to our success. And every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. Job Duties Include, but are not limited to...: Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs Provide detailed explanations of necessary repairs and maintenance services using estimating software and technical knowledge Upsell additional services such as oil changes, tire rotations, brake repairs, suspension work, or alignments to enhance customer value Prepare accurate repair estimates by utilizing automotive diagnostics tools and computer-aided vehicle damage estimating systems Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services Communicate clearly with clients about repair status, costs, and recommended follow-up services to foster trust and satisfaction Handle cash transactions, process payments efficiently, and maintain accurate financial records Maintain thorough documentation of all service activities, customer interactions, and repair orders for accountability and future reference Providing Jiffy Lube Guests' with exceptional and world class customer service Understanding the full range of Jiffy Lube products and services Accurately capturing guests' product needs and providing updates throughout the process Offering our guests options that are tailored specifically to their automotive needs Giving impartial advice to ensure that our guests are aware of Manufacturer time and mileage recommendations Performing Jiffy Lubes' Signature Service oil change (as required), replacing fluids, filters, wiper blades and other preventative maintenance services. Skills Strong mechanical knowledge with experience in automotive diagnostics, collision repair, or general vehicle maintenance Proficiency in estimating software and computer-aided vehicle damage estimating systems Excellent customer service skills with the ability to communicate technical information clearly and professionally Ability to upsell services confidently while maintaining integrity and customer trust Experience in dealership or auto service management environments is highly desirable Knowledge of automotive systems including air brakes, shocks & struts, alignment, suspension components, tire service, brake repair, oil changes, and other routine maintenance tasks Familiarity with auto estimating procedures related to collision repair or mechanical diagnostics Ability to handle cash transactions accurately and efficiently Valid driver's license with a clean driving record; driving experience is essential Once you've become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager] Qualifications Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service. Full time Perks Starting Rate of Pay of $16 to $25 an Hour plus bonus pay Medical, Dental, and Vision Insurance Paid PTO (personal time off) & Holidays Uniforms, Advancement, Company Discounts Flexible Work Schedule, a Great Team Environment, and more….

Business Model & Culture:

Fast paced and team-oriented environment World class JLU training to meet all challenges Customer driven building strong relationships Value teammates and recognize their contributions Being inclusive and having equal access to opportunity Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between. Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it's in-store, online or by accessing your vehicle manufacturer's recommendations. It's just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person