Find & Apply For Customer Service Representative Jobs in Germantown, Maryland

Role Summary DataLab USA built its business on direct mail, powered by a deep portfolio of data assets. We continue to scale digital product suite with significant traction. The Digital Lead is the horizontal bridge between Client Services and Product, identifying digital opportunities within our client base, helping Client Executives win them, and shaping solutions that fit both client needs and the market. Reporting directly to the Chief Revenue Officer Responsibilities Identify opportunities: Work across the client portfolio to uncover digital use cases (audience activation, CTV, social, programmatic, cross-channel measurement) and build a prioritized pipeline with each Client Executive.

Sales support:

Partner with client executives on pitches, presentations, and RFPs. Serve as the digital subject-matter expert in client meetings.

Design solutions:

Translate client requirements into practical digital solutions. Feed market and client insights back to Product to inform roadmap.

Manage partnerships:

Coordinate and develop relationships with activation and identity partners and agencies (e.g., Stirista, Neustar/TransUnion, LiveRamp).

Represent DataLab USA:

Attend industry conferences and events to track trends, build relationships, and generate leads. Qualifications 7+ years in digital marketing, ad tech, data/audience products, or marketing services, with at least 3 years in a client-facing, solutions, or sales-support role Working knowledge of the digital ecosystem: identity resolution, onboarding, DSPs/DMPs, CTV, programmatic, and data privacy (CCPA, state privacy laws) Experience with data-driven marketing; direct mail or multichannel experience is a plus Proven ability to present to senior client stakeholders and support complex sales cycles Existing relationships with data/identity partners or agencies preferred Strong collaboration skills; comfortable influencing without direct authority in a matrix Bachelor's degree or equivalent experience Success Measures (first 12 months) Digital opportunities identified across all key accounts Measurable growth in digital revenue and in clients buying digital alongside mail Active, productive partnerships with core agency and identity partners At least 2-3 product enhancements or new packages informed by client demand \n \n $150,000 - $185,000 a year The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role \n We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees.

Our benefits include:

Health, Dental, and Vision Plans :

Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP) : Resources and support for personal and professional challenges. 401(k)

Retirement Savings Plan :

Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off :

Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays :

Nine paid company holidays throughout the year. DataLab USA ™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA™ | Targeting Better Results