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Bilingual Spanish Customer Service Representative Complete Auto Body

• 5.0 Temple Hills, MD Job Details Full-time $15
• $18 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Live chat Client inquiry handling Attention to detail Organizational skills Client interaction via phone calls Full Job Description Job description:

Job Summary:

We are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service and support to our diverse customer base. Fluency in both English and Spanish is a plus for this position.

Responsibilities:

• Communicate effectively with customers, both written and verbal
• Provide prompt and courteous assistance to customers via phone, email, and chat
• Answer customer inquiries, resolve complaints, and provide accurate information about our products and services
• Handle customer escalations and ensure timely resolution
• Perform data entry tasks accurately and efficiently
• Collaborate with internal teams to address customer needs and concerns
• Maintain a high level of professionalism and empathy in all customer interactions
• Meet or exceed established performance metrics for customer satisfaction, response time, and quality

Qualifications:

• Fluent in both English and Spanish (written and verbal)
• Excellent communication skills with a strong phone etiquette
• Previous customer service experience preferred
• Ability to analyze customer needs and provide appropriate solutions
• Strong problem-solving skills with the ability to think quickly on your feet
• Proficient in data entry and computer navigation
• Ability to work independently as well as part of a team
• Detail-oriented with excellent organizational skills
• Flexibility to work in a fast-paced environment At our company, we value our employees' contributions.

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for the position.

Pay:

$15.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person