Find & Apply For Customer Service Representative Jobs in Ann Arbor, Michigan

• Employment Type:
• Part time
• Shift:
• Night Shift
• Description:
• Tuesday, Wednesday and Saturday 12a-8a Midnight Position
• Call Center Representative
• Deliver Outstanding Service to Every Patient!
• Trinity Health IHA Medical Group is looking for a customer-focused
• Call Center Representative
• to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.
• What You'll Do:
• + Answers calls for Ancillary Services.

+ Schedule, confirm, and reschedule appointments.

+ Answer phones, respond to inquiries, and route messages appropriately.

+ Assist with patient communications and MyChart support.

+ Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.

+ Obtains out of network authorizations.

+ Answers patient, insurance and office calls related to referrals and prior authorizations.

• General Requirements:
• +

EDUCATION:

High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required. +

CREDENTIALS/LICENSURE:

None + MINIMUM

EXPERIENCE

1-2 years of experience in a medical or physician office or customer service environment preferred.

• Why Join Trinity Health IHA Medical Group?
• + Day-one benefits for eligible team members with no waiting period.

+ Opportunities for career growth and professional development.

+ Supportive, team-oriented workplace culture.

+ Meaningful work helping patients access the care they need.

+ A mission-driven organization serving communities across Southeast Michigan. At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

• Our Commitment
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran