Find & Apply For Customer Service Representative Jobs in Birch Run, Michigan

About Arsenal Arsenal designs and builds gear for serious hunters — saddles, platforms, climbing systems, and mobile hunting setups engineered to perform in the field. We're a lean, hard-working team where everyone wears multiple hats, and our customers expect knowledgeable, straight-shooting support from people who understand the gear. About the Role We're looking for a Customer Service Representative who is as comfortable on the phone with a customer as they are with a wrench in their hand. You'll be the front line for customer questions, orders, and product support — but this isn't a headset-only job. You'll help customers troubleshoot gear, assist other departments when needed, pitch in on special projects, and represent Arsenal at trade shows. If you're organized, mechanically inclined, and like variety in your workday, this role is built for you. What You'll Do Respond to customer inquiries by phone, email, and support tickets in a timely, professional, and friendly manner Help customers with product selection, setup, troubleshooting, warranty claims, returns, and order status Develop deep hands-on knowledge of our product line — how it's built, how it works, and how to explain it clearly to customers of all experience levels Maintain organized, accurate records of customer interactions, orders, and follow-ups Contribute to our help center by identifying common questions and helping build out knowledge base content Assist other departments — including assembly, shipping, quality checks, and product testing — during busy periods or as needed Support special projects across the business as they come up Travel to trade shows and events to represent Arsenal, set up booths, demo products, and talk with customers face-to-face What We're Looking For Excellent verbal and written communication skills — you're well-spoken, clear, and professional with customers Highly organized with strong attention to detail and follow-through A genuine hard worker with a team-first attitude and willingness to jump in wherever needed Mechanically inclined — comfortable working with your hands and using common hand and power tools Able to understand and discuss basic engineering concepts (load ratings, materials, hardware, mechanical function) as they relate to our products Willing and able to travel to trade shows, including occasional weekends (approximately [X] trips per year) Comfortable learning software tools for customer service, order management, and e-commerce Ability to lift up to [50] lbs and be on your feet during trade shows and hands-on work Nice to Have Hunting experience — especially saddle hunting or mobile hunting — or a strong interest in the outdoors Prior customer service, retail, or technical support experience Experience with Zendesk, Shopify, or similar platforms Experience assembling, repairing, or testing mechanical products

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Retirement plan

Work Location:

In person