Find & Apply For Customer Service Representative Jobs in Dearborn Heights, Michigan

Job Summary We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As the frontline connection between our company and customers, you will play a key role in ensuring a positive customer experience by providing accurate product and service information, resolving issues, and addressing inquiries with efficiency and professionalism. In addition to assisting customers with their questions, you will be responsible for accurately booking jobs and scheduling service calls based on customer needs, ensuring they are matched with the right team member for a successful service experience. The ideal candidate is genuinely excited to help others, showcasing patience, empathy, and excellent communication skills. We aim to uphold high service standards, ensure prompt response times, and drive customer satisfaction through every interaction. Duties Handle high volumes of incoming calls and inquiries Assess customer needs to achieve positive outcomes Establish and maintain relationships with customers through open, interactive communication Provide accurate, clear, and complete information utilizing appropriate methods and tools Schedule and book jobs or service calls for customers Resolve customer complaints by identifying solutions or alternatives; follow up to ensure resolution Document and maintain records of customer interactions, process accounts, and file documents Adhere to communication procedures, guidelines, and company policies Engage customers by going the extra mile to meet their needs Assist with various administrative office tasks as needed Maintain a professional demeanor while communicating via phone, email, or in-person interactions. Collaborate with team members to streamline processes and improve overall efficiency. Make confirmation calls to customers as well as follow up calls to make sure their service was satisfactory. Skills Proven experience in customer support or as a client service representative Strong phone etiquette, active listening, and communication skills Ability to manage diverse customer personalities and adapt responses accordingly Strong multitasking, prioritization, and time-management skills Proficiency in problem-solving and providing clear, effective solutions Proficiency in office software applications (e.g., Microsoft Office Suite) for data management and reporting. Typing proficiency for efficient documentation and communication.

Job Type:

Full-time Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Relocate:

Dearborn Heights, MI 48127: Relocate before starting work (Required)

Work Location:

In person