Find & Apply For Customer Service Representative Jobs in Durand, Michigan

Customer Service Representative (CSR)

Location:

Durand, MI Pay Rate:

$16.00/hour

Schedule:

First Shift | 8:00 AM - 5:00

PM Job Type:

Full-Time About the Opportunity We are seeking a reliable, customer-focused Customer Service Representative (CSR) to join a team in Durand, MI. This position involves assisting customers over the phone, through email, and in person while ensuring questions, concerns, and shipping-related issues are handled professionally and efficiently. The ideal candidate is organized, dependable, and comfortable managing multiple customer interactions throughout the day. A key part of this position involves processing claims for packages lost in transit, maintaining accurate records, and following up to ensure customer issues are resolved. What You'll Do Answer incoming phone calls and respond to customer emails promptly and professionally Greet and assist walk-in customers with questions, concerns, and service needs Process claims for packages lost in transit, including gathering information and completing required documentation Follow up with shipping carriers and internal team members regarding claims and customer inquiries Maintain accurate records of customer interactions, claims, and resolutions Provide customers with updates and ensure issues are addressed in a timely manner Escalate complex issues to the appropriate team members when necessary Manage multiple customer requests while maintaining accuracy and professionalism Deliver a positive customer experience while following company policies and procedures What You Bring Previous customer service experience preferred Experience in shipping, logistics, package tracking, or claims processing is a plus Strong verbal and written communication skills Comfortable assisting customers over the phone, through email, and in person Basic computer skills, including email, data entry, and Microsoft Office or similar programs Strong organizational skills and attention to detail Ability to multitask and prioritize customer inquiries effectively Professional, patient, and solution-oriented attitude Ability to remain calm and professional when handling customer complaints or difficult situations Familiarity with CRM or customer service ticketing systems is a plus Dependable and able to consistently work the scheduled first-shift hours

What's Offered Pay:

$16.00 per hour

Schedule:

First Shift, 8:00 AM - 5:00 PM Full-time opportunity Customer-facing position with a variety of daily responsibilities

Pay:

$16.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): Are you comfortable answering phone calls, responding to emails, and assisting walk-in customers throughout the day? Do you have experience using computers for data entry, emails, customer records, or other administrative tasks? Do you have any experience with shipping, logistics, package tracking, or processing customer claims?

Experience:

CSR:

1 year (Preferred)

Work Location:

In person