Find & Apply For Customer Service Representative Jobs in Lake Odessa, Michigan

Insurance Commercial Lines Account Manager / CSR Doane Insurance Agency - Lake Odessa, MI Full-Time | Monday-Friday $55,000-$75,000+ per year, depending on experience Doane Insurance Agency is looking for an experienced, dependable, and detail-oriented Commercial Lines Account Manager / CSR to join our growing team. We are a third generation, locally owned independent insurance agency serving businesses and families throughout Michigan. We believe insurance should still be personal. Our clients know who they are working with, and our team takes pride in providing responsive, knowledgeable service and building long-term relationships. We are looking for someone who wants to become an important part of that team. What You'll Do You will be responsible for managing the day-to-day insurance needs of an existing book of commercial clients while working closely with our producers, insurance carriers, and the rest of our agency team. This is primarily an account management and service position—not a cold-calling or commission-based sales position.

Responsibilities include:

Manage day-to-day service needs for commercial insurance clients Process policy changes and endorsements Issue and manage certificates of insurance Handle incoming client questions by phone and email Communicate directly with carrier underwriters and service teams Review policies, endorsements, renewals, and other insurance documents for accuracy Gather information and prepare accounts for renewal Assist producers with renewal preparation and remarketing Request and review loss runs, applications, schedules, and underwriting information Follow up with clients and carriers on outstanding items Maintain accurate client documentation within our agency management system Identify coverage changes or potential gaps that should be reviewed with the client and producer Help our commercial clients receive the high level of service they expect from our agency Who We're Looking For Previous insurance experience is strongly preferred, particularly experience with commercial property and casualty insurance . Our ideal candidate is someone who: Is organized and able to manage multiple accounts and deadlines Pays close attention to detail Is comfortable reviewing insurance policies and coverage documents Communicates professionally and confidently with business owners Takes ownership of their accounts and responsibilities Proactively follows up instead of waiting to be reminded Is comfortable working independently while being part of a small team Can learn and efficiently use agency management systems, carrier websites, and other technology Enjoys solving problems and helping clients A Michigan Property & Casualty license is preferred , but we are willing to consider licensing the right candidate with relevant insurance experience. Compensation & Benefits We offer a competitive compensation and benefits package including: Full health insurance available Retirement plan with employer contribution/match Paid time off Paid holidays Monday-Friday daytime schedule Professional, locally owned work environment Opportunity for continued professional development Long-term growth opportunities within the agency Why Doane Insurance Agency? We're not a call center and we're not a large corporate insurance office. We're an established independent agency where relationships still matter—with our clients, our insurance carriers, and each other. Our employees have the opportunity to get to know the businesses they insure, solve real problems, and have a meaningful impact on the success of the agency. As we continue to grow, we're looking for someone who wants more than just another insurance job. We want someone who can become a long-term part of our team. If you have commercial insurance experience and are looking for a stable, long-term position with an independent agency where your work is valued, we'd like to hear from you. Please submit your resume along with a brief introduction outlining your insurance experience.

Pay:

$55,000.00 - $75,000.00 per year

Benefits:

Health insurance Paid time off Parental leave

Experience:

Insurance:

5 years (Preferred) Ability to

Commute:

Lake Odessa, MI 48849 (Required)

Work Location:

In person