Find & Apply For Customer Service Representative Jobs in Menominee, Michigan

Road Warrior Staffing is hiring a Customer Service Technician in Menominee, MI for a full-time position providing medical equipment delivery and customer service to patients throughout the surrounding area. This is a customer-focused field position that combines medical equipment delivery, setup, patient education, equipment maintenance, and customer service. The majority of the role is spent in the field delivering and servicing medical equipment at patients' homes, with additional responsibilities supporting patients and referral sources by phone and in the office. The ideal candidate will have a background in customer service, delivery, or medical equipment, with experience from industries such as package delivery or home delivery services being highly transferable. The service area covers Menominee and surrounding communities within approximately 60 miles, making reliable local driving and excellent customer service essential. Schedule Monday-Friday 8:00 AM-5:00 PM On-call every other week Local and regional travel throughout the Menominee service area Pay $18.31-$20.00 per hour Pay based on related experience Bonus opportunity available Duties Deliver, set up, and maintain medical equipment, oxygen, and supplies at patients' homes Safely operate a company or personal vehicle while making scheduled deliveries Educate patients and caregivers on the safe use and maintenance of medical equipment Provide professional and courteous customer service to patients and referral sources Provide customer service by phone and in person Complete delivery forms, invoices, work orders, manifests, route sheets, logs, and patient care documentation Prepare tickets and paperwork for daily delivery routes Work with location personnel to coordinate deliveries Perform recurring deliveries and equipment setups Maintain assigned company vehicle in a clean and safe working condition Observe additional patient needs and communicate them to the appropriate team members Report equipment hazards and product incidents as required Develop and maintain knowledge of current medical equipment, products, and services Follow company policies and procedures regarding personal protective equipment and safety Maintain patient confidentiality and handle sensitive information appropriately Assist with intake activities, including answering phones, receiving faxes, collecting patient and referral information, and processing paperwork Assist with insurance verification and required documentation Provide service to walk-in patients as needed Maintain referral logs and other required records Prepare documentation for Sales Representatives and Billing Maintain office supplies and support general office operations Perform other duties as assigned Qualifications Minimum Requirements High school diploma or GED equivalent Valid driver's license in the state of residence Clean and acceptable driving record Ability to safely operate a vehicle for the majority of the workday Ability to meet applicable company and insurance requirements Ability to work Monday-Friday, 8:00 AM-5:00 PM Ability to participate in an on-call rotation every other week Reliable attendance and punctuality Strong customer service and communication skills Ability to work independently and as part of a team Ability to manage multiple tasks while maintaining attention to detail Ability to maintain confidentiality when handling patient information Preferred Experience Medical equipment or healthcare experience Customer service experience Delivery or route-driving experience Experience with medical terminology One year of related work experience Experience with home medical equipment, respiratory equipment, or oxygen services Experience with package delivery or other customer-facing delivery services Skills & Competencies Strong verbal and written communication skills Professional and courteous interaction with patients and referral sources Strong organizational and time-management skills Ability to accurately perform basic mathematical calculations Strong attention to detail Self-motivated and dependable Ability to troubleshoot and solve problems Ability to interpret verbal, written, visual, and non-verbal communication Ability to work effectively both independently and as part of a team Technical & Equipment Skills Basic computer and internet skills Ability to use email and common Microsoft applications such as Outlook, Word, and Excel Ability to use office equipment including phones, printers, copiers, fax machines, computers, and tablets Mechanically inclined with the ability to troubleshoot basic equipment issues Ability to safely load, unload, secure, and transport medical equipment Ability to learn and properly operate applicable home medical equipment and supplies Physical Requirements Ability to lift and carry patient medical equipment weighing up to 65 pounds Ability to sit, stand, walk, talk, and listen throughout the workday Ability to drive a company or personal vehicle for the majority of the workday Ability to safely load and unload equipment and supplies Ability to read small print on paperwork, computers, and tablets Ability to work around patients and medical equipment May encounter potential exposure to contagious pathogens Ability to comply with applicable respiratory protection and N95 mask fit-testing requirements Benefits $18.31-$20.00/HR, depending on related experience Bonus opportunity Full-time W-2 employment Monday-Friday, 8:00 AM-5:00 PM schedule Local and regional delivery territory Consistent medical equipment delivery work Customer service-focused position On-call rotation every other week Mileage reimbursement for eligible business use of a personal vehicle Opportunity to gain experience in the medical equipment and healthcare industry Training on applicable medical equipment and procedures Employment Requirements Employment is contingent upon successfully completing applicable pre-employment requirements, which may include: Background check Drug screen, when applicable Healthcare facility credentialing, when applicable Valid driver's license and acceptable driving record Background check results will not automatically disqualify an applicant. The company may conduct an individualized assessment considering the duties of the position, the nature and timing of any offense, evidence of rehabilitation, and applicable laws.