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Customer Support
Customer Service Representative
Plymouth, MI

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Henry Ford Health

Clinic Service Representative

Entry-Level JobVerifiedNo experience needed
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Job Description

Company DescriptionHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the
Future of Health:
Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job DescriptionClinic Service Representative - Henry Ford HealthJob TitleClinic Service Representative- PlymouthAbout the Department Our clinic services team is dedicated to providing exceptional patient experiences in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of urban convenience and accessibility. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.

Role OverviewAs a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You'll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment that prioritizes patient care and satisfaction.

Why Henry Ford HealthAt Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will DoGreet and check in patients, ensuring accurate registration and insurance verification.

Handle cash collections and discuss general financial responsibilities with patients.

Reconcile patient charts and manage discharge processes efficiently.

Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.

Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

Support team members and contribute to a culture of service excellence.

What You Will NeedRequired QualificationsHigh School Diploma or equivalent.

Basic computer skills, including navigating software, email, and logging in/out of systems.

Ability to perform calculations and complete forms accurately.

Strong interpersonal skills for effective communication with diverse populations.

Dependable, punctual, and organized with strong multitasking abilities.

Preferred QualificationsFamiliarity with a clinic environment.

Experience working with detailed information.

What We OfferAt Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact on patient care and community health.

Join Our TeamReady to make a difference? Apply now to become a Clinic Service Representative at Henry Ford Health!

Benefits

  • Health Insurance