Find & Apply For Customer Service Representative Jobs in Saint Clair Shores, Michigan

Commercial Lines Customer Service Rep Eastern Michigan Agencies - 1.5 Saint Clair Shores, MI Job Details Full-time $40,000 - $60,000 a year 21 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Life insurance Retirement plan Qualifications Managing customer accounts Account maintenance Phone communication Writing skills Property & Casualty License Insurance for risk management Productivity software Full Job Description Job Overview At Eastern Michigan Agencies, we believe that insurance is about more than just paper and policies—it is about the people behind the businesses we serve. Located in the heart of St. Clair Shores, our office is a place where every voice is heard and every contribution is truly valued. We have built our reputation on being a stable, friendly partner for our neighbors, and we are looking for a Commercial Lines Customer Service Representative who shares our belief in treating every client like family. You will be stepping into a supportive environment where your expertise directly impacts the success and peace of mind of our local business owners. We are not interested in scripts or robotic interactions; we want you to bring your authentic personality and problem-solving skills to the table. Whether you are answering a quick coverage question or helping a client navigate a complex renewal, you will find that your work here is both meaningful and appreciated. If you are looking for a place where you can grow your career alongside a team that genuinely cares about your well-being, you have found the right home.

Salary Range:

$40,000.00 - $60,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Disability Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Professional Work Environment Requirements Active Property & Casualty insurance license for the state of Michigan. Three or more years of experience managing commercial insurance accounts. Strong command of agency management software and Microsoft Office Suite. Clear and professional communication skills, both in writing and over the phone. Knowledge of insurance carrier portals and industry-standard filing practices. Understanding of commercial coverage forms and policy structures. Responsibilities Act as the primary point of contact for our commercial clients, addressing their questions and policy needs with patience and care. Manage policy renewals, endorsements, and audits to ensure our clients remain properly protected throughout their business lifecycle. Collaborate with our producers to prepare insurance applications and gather necessary documentation for new and existing accounts. Maintain accurate and up-to-date records within our agency management system to ensure seamless service for the entire team. Resolve client billing inquiries and handle certificates of insurance with precision and efficiency. Advocate for the client by coordinating with underwriters and insurance carriers to find solutions that align with their specific business goals. About Us Eastern Michigan Agencies is an insurance and risk management firm based in St. Clair Shores, Michigan, dedicated to helping organizations identify and mitigate business exposures. Rather than focusing solely on policy sales, the company works closely with business leaders to align insurance programs with specific operational strategies. Their services include comprehensive risk assessment, coverage gap analysis, and the management of insurance requirements to support growth and financial stability. Additionally, the firm offers specialized expertise in areas such as workers' compensation, OSHA compliance, cyber security, and business interruption insurance, frequently collaborating with their partner, Three Sixty Safety, to foster secure workplaces and reduce long-term costs for their clients.