Find & Apply For Customer Service Representative Jobs in Moorhead, Minnesota

Customer Service I At 702 Communications, we're committed to delivering reliable, high-performance IT and connectivity solutions to our customers. As a locally rooted company with a strong community presence, we pride ourselves on responsive service, technical excellence, and a collaborative team culture. Position Overivew We're looking for a motivated and customer-focused Customer Service I representative to join our team. This position will assists customer in new service or changes to existing service, process new service orders or change orders to completion, takes payments and assists customers in person with equipment. Duties 1. Primary point of contact for existing and potential customer base via phone, email, online or social media. Analyzes and sells the best service for the customer and for the company. 2. Input new customer information into billing software, sets up accurate services and charges for future billing and customer reference. 3. Resolve product or service problems by clarifying the customer's complaint: determining the cause of the problem and forwarding to support team; selecting and explaining the best solution to solve the problem: expediting correction or adjustment: following up to ensure resolution. 4. Performs billing functions for new and existing customer accounts. Verify all customer records are accurate and confirm correct billing of services and features. Maintain customer's financial account by processing customer adjustments when needed. Keep record of important interactions. 5. Coordinate installation or disconnection of service with external vendors (other providers for resale or port requests). Act as liaison between vendors and customer to resolve service issues. 6. Accept customer payments and enter into the billing system. 7. Go the extra mile to engage customers and greet customers warmly in person. 8. Assists staff with customer service issues, providing information to dispatch and technicians and analyze customers product or service needs as necessary. 9. Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Communicate and relate well with customers, employees, management and business contacts in a courteous and professional manner. 2. Familiarity and comfort with personal computer and software applications. Ability to learn and operate data entry software including industry specific database applications. 3. Strong customer interaction and people skills. 4. Strong problem-solving abilities. 5. Ability to maintain confidentiality with sensitive customer data. 6. Strong organizational skills to promptly address all customer inquiries and prioritize workload. 7. Ability to develop detailed knowledge of company products, features and benefits. High School diploma or equivalent required. 1 year customer service experience or equivalent combination. Why Join 702 Communications? Competitive salary and benefits package.

• Paid holidays, vacation, and sick leave.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Opportunities for training, certification, and career growth.

Pay:

$43,000.00 - $47,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Application Question(s): Do you have prior customer service experience? (Yes/No) How many years of customer service experience do you have?

Work Location:

In person